Representative - Patient/ Guest Relations - USC Care Patient Experience - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $29.77
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Life insurance
Disability insurance
Job Description
Keck Medical Center is a leading healthcare institution dedicated to providing exceptional medical services and outstanding patient care. Renowned for its commitment to cutting-edge research, education, and clinical excellence, Keck Medical Center serves a diverse community with a focus on compassionate, patient-centered care. The medical center is part of the University of Southern California and offers a wide range of specialized services including surgery, oncology, cardiology, and emergency care. With a strong emphasis on innovation and continuous improvement, the center fosters a collaborative environment that supports both patients and healthcare professionals alike.
The Patient/Guest Relations Representative plays a crucia... Show More
The Patient/Guest Relations Representative plays a crucia... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year customer service experience preferably in healthcare or Corporate Concierge setting
- Excellent public relations skills
- Demonstrated excellent customer service behavior
- Excellent verbal and written communication skills
- Fire Life Safety Training (LA city) required within 30 days if not upon hire
- Basic Life Support (BLS) Healthcare Provider certification from American Heart Association required
Job Qualifications
- High school diploma or equivalent
- One year in customer service preferably in healthcare or Corporate Concierge setting
- Excellent public relations
- Demonstrated excellent customer service behavior
- Excellent verbal and written communication skills
- Associate's degree in related field preferred
- Bilingual English/Spanish preferred
Job Duties
- Greets colleagues, patients, families and visitors with a kind greeting following KNOWN Service Standards
- Provides accurate directions and assistance to patients going to physician offices and other Health Science Campus buildings
- Provide concierge services including driving directions, community resources information, reservation assistance for lodging, transportation and restaurants, assistance with personal services, arrangement of business services, transport patient luggage, coordinate taxicab voucher requests
- Participates in Welcome Rounds for new patients following patient experience protocols
- Provides accurate information regarding meeting room locations, hospital parking, visiting regulations, cafeteria hours and hospital services
- Coordinates surgical information flow between physicians, surgical staff and patient family members, distributes pagers and records patient family contact information
- Completes hourly rounds of lobby and patient and family resource centers to maintain cleanliness and appropriate condition
- Alerts security of problems and provides necessary information
- Coordinates environment of care services with housekeeping and engineering to ensure cleanliness and safety
- Directs complaints or concerns to appropriate hospital personnel
- Alerts marketing department about media personnel and directs vendors according to hospital policy
- Provides wheelchairs as requested
- Delivers flowers, mail and packages accurately
- Distributes visitor passes and volunteer meal tickets in accordance with hospital policy
- Maintains professionalism and confidentiality
- Performs other duties as assigned
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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