Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $23.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises and more
Job Description
American Airlines is the largest airline in the world, renowned for its comprehensive global network and commitment to delivering exceptional customer experiences. Serving over 365 destinations across more than 6,800 daily flights, American Airlines connects travelers worldwide with efficiency and care. The company fosters a dynamic, inclusive work environment where diversity and employee well-being are prioritized through numerous Employee Business Resource Groups, wellness programs, and robust health and retirement benefits. American Airlines also emphasizes career growth, allowing employees to expand their expertise and explore new skills within a supportive operational setting.
This role is part of the Inflight Administratio... Show More
This role is part of the Inflight Administratio... Show More
Job Requirements
- high school diploma or GED equivalency
- ability to work full-time in-office at the DFW Headquarters
- willingness to work a rotating schedule, including evenings, weekends, and holidays as needed
Job Qualifications
- experience working with a unionized/contract labor group
- previous experience in coordination, administration or call/contact center operations
- familiarity with administrative processes supporting large, operational teams
- strong knowledge of Microsoft Office Suite, specifically Word, Excel, Teams
- proficiency in SABRE, DECS, and RES preferred
- ability to make sound decisions independently while maintaining alignment with policy and collective bargaining agreement guidelines
- excellent organizational and time management skills with the ability to handle multiple priorities
- strong verbal and written communication skills across all levels of the organization
- typing speed of 35-50 words per minute with high accuracy
- demonstrated ability to handle confidential information with discretion
- ability to make decisions independently and collaborate with team and leadership
Job Duties
- handle phone inquiries and perform a wide variety of duties related to leave administration for flight attendants, including utilizing multiple leave administration systems
- ability to understand and explain policies and procedures following company leave policies and collective bargaining agreements
- ability to handle contact center volume, including phone calls and emails, and interact with various departments such as flight attendants, Sedgwick/Workman’s comp, Crew Compensation, Payroll, Benefits, HRIS, Absence & Return Center, and leadership
- maintain detailed and accurate records of administrative actions and case management, meeting documentation standards and audit requirements
- flex work schedule as needed to meet operational demands, including evenings, weekends, and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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