Representative, Customer Service I

McLane is a leader in the distribution industry with a heritage dating back to 1894. With over 130 years of experience, McLane has developed an extensive nationwide network serving clients in the restaurant, retail, and e-commerce sectors. The company prides itself on its agility, innovative spirit, and people-centered culture. By embracing the latest technology and prioritizing continuous team member training, McLane strives to stay at the forefront of the distribution industry. The team working at McLane is diverse and dynamic, encompassing professionals from various fields such as sales, IT, dispatch, and mechanics, all working together to ensure smooth and efficient operations. McLane values collaboration, expertise, and dedication, recognizing these qualities as vital to its ongoing success and ability to meet organizational objectives.

As a Customer Service Representative I at McLane, you will play a crucial role in maintaining high levels of customer satisfaction through timely, accurate, and consistent communication. This entry-level position is designed to provide routine support to customers, addressing inquiries, managing requests, and resolving issues under direct supervision and through comprehensive initial training. The role emphasizes developing strong, lasting relationships with customers by maintaining regular communication and offering assistance that aligns with their needs. You will also have opportunities to train customers on various business issues and applications, thereby maximizing the value they receive from McLane's services. This position operates on a Monday through Friday schedule with Sunday work and split days off, providing a structured yet flexible work environment.

The hourly pay rate for this role is $17.56, and McLane offers a generous benefits package starting from the 60th day of employment. This comprehensive package includes medical, dental, and vision insurance, as well as financial benefits like flexible spending accounts and company-paid life insurance. Employees accrue vacation time and sick leave from day one, with paid holidays provided after 90 days of service. Moreover, a 401(k) profit sharing plan is available following 90 days, alongside additional offerings such as pet insurance, parental leave, employee assistance programs, discount programs, and tuition reimbursement. As a Customer Service Representative I at McLane, you will be part of a supportive and growth-oriented workplace culture that values teamwork, organization, problem-solving abilities, and attention to detail. Join McLane and take the next step in your career with a company committed to empowering its team members and making industry-defining advancements.