Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Employee medical insurance
basic life insurance
short-term disability
long-term disability
Vacation and Sick Time
Paid holidays
401k Match
Job Description
Modern Aviation is a dynamic platform company established in 2018, specializing in the fixed-based operator (FBO) sector, focusing on servicing private jets. Backed by private equity, Modern Aviation has experienced rapid growth by acquiring multiple FBO locations and continues to expand its presence in the aviation industry with significant capital committed towards future acquisitions. The company prioritizes increasing EBITDA at these locations through strategic investment, operational enhancements, and commercial improvements while maintaining a customer-centric approach. Employees at Modern Aviation are part of a progressive company culture focused on excellence, growth, and service quality.
The role of Customer Service Representat... Show More
The role of Customer Service Representat... Show More
Job Requirements
- Must be 18 years of age
- Valid driver’s license
Job Qualifications
- Previous customer service experience preferred
- Basic knowledge of various aircraft types and servicing a plus
- Strong verbal and written communication skills
- Intermediate knowledge of all Microsoft Office products
- Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations
- Negotiation and sales skills
- Reliable multitasking skills
Job Duties
- Deliver proactive, personalized service to Private and Corporate Aviation clientele
- Arrange services including hotel, catering, and ground transportation
- Coordinate aircraft services, such as fuel and hangar storage
- Input trip data into scheduling software as well as updating customer information in database, as necessary
- Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication
- Educate customers on available services, promotions, and programs
- Process customer invoices
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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