Baptist Memorial Health Care Corporation logo

Representative-Customer Service

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $17.00 - $22.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance

Job Description

This position is with a reputable hospital known for delivering excellent patient care and fostering a safe and welcoming environment for all patients, visitors, and staff. The hospital is committed to upholding high standards of customer service and operational efficiency to ensure a positive experience for everyone who walks through its doors. As a hospital concierge, the individual will play a crucial role in supporting the safety and security services, acting as a frontline representative and providing assistance as needed. This employment opportunity is designed to appeal to those passionate about healthcare support services and working in dynamic, patient-centric environments.... Show More

Job Requirements

  • Minimum 1 year general office, customer service or experience in a health care setting
  • High school diploma or equivalent
  • Ability to communicate clearly and effectively
  • Basic computer literacy
  • Excellent customer service skills

Job Qualifications

  • Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency
  • Skill to write legibly and record information accurately as necessary to perform job duties
  • Basic computer skills and excellent customer service skills

Job Duties

  • Answers telephones and greets customers using customer service techniques to promote positive image of organization
  • Serves as hospital concierge while supporting the safety and security services to all patients, visitors and staff
  • Monitors services and supplies for accuracy and effectiveness, maintaining reports and departmental documentation
  • Assist with orientation of new volunteers
  • Completes assigned goals

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location