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Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish, Cantonese, Manda...
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.25 - $30.39
Work Schedule
Standard Hours
Benefits
Health Insurance
competitive pay
Paid Time Off
Professional Development
Retirement Plan
Employee assistance program
Equal opportunity employer
Job Description
Molina Healthcare is a leading healthcare company dedicated to providing high-quality, affordable health services to individuals and families. With a strong commitment to enhancing the health and well-being of the communities it serves, Molina Healthcare operates across multiple states, delivering innovative healthcare programs and support to diverse populations. The company focuses on Medicaid and Medicare programs, ensuring access to essential healthcare resources for underserved and vulnerable groups. Molina Healthcare is recognized for its patient-centered approach, emphasizing compassion, respect, and superior service in every interaction.
This employment opportunity is for a full-time position with a predictable Monday through Friday schedule, spec... Show More
This employment opportunity is for a full-time position with a predictable Monday through Friday schedule, spec... Show More
Job Requirements
- At least 1 year experience in a healthcare service environment or equivalent combination of relevant education and experience
- high attention to detail and ability to follow member interaction scripting
- flexible and adaptive to changing priorities and workflows
- compassionate and service oriented
- bilingual English and at least one additional language as required
- strong verbal and written communication skills
Job Qualifications
- At least 1 year experience in a healthcare service environment or equivalent combination of relevant education and experience
- high attention to detail and ability to follow member interaction scripting
- flexible and adaptive to changing priorities and workflows
- compassionate and service oriented
- bilingual English and at least one additional language as required
- strong verbal and written communication skills
- healthcare administrative support experience such as medical office assistant, patient services representative, medical receptionist, front desk coordinator, or scheduler preferred
Job Duties
- Schedules high-quality member appointments daily to meet departmental goals
- completes assigned hand-dial lists and member research requirements with accuracy and efficiency
- provides basic support and guidance to members with empathy and professionalism
- participates in ongoing training sessions to enhance service quality and knowledge
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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