Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,000.00 - $58,656.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
sick leave
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
401(k) with employer match
Job Description
The Zoo is a prominent and beloved institution dedicated to wildlife conservation, environmental education, and community engagement. Known for its unique animal exhibits and commitment to saving wildlife and protecting wild places, the Zoo stands out as not just an attraction but a vital contributor to global conservation efforts. It offers visitors immersive experiences that combine education and recreation, fostering a deeper understanding and appreciation for nature. The Zoo continually strives to enhance inclusive community involvement through its sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) initiatives, ensuring that all events and services reflect these core values.
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Job Requirements
- Bachelor's degree preferred
- Minimum one year of direct experience coordinating weddings, social rentals, and large-scale events
- Minimum of two years of customer service experience required
- Proficiency with Microsoft Office software including Microsoft Outlook, Excel, and Word required
- Willingness to obtain and maintain TIPS certification required
- Possess a valid driver's license
- Experience managing paid and volunteer staff
Job Qualifications
- Bachelor's degree preferred
- Minimum one year of direct experience coordinating weddings, social rentals, and large-scale events
- Experience with client relations and vendor management preferred
- Minimum of two years of customer service experience
- Proficiency with Microsoft Office software including Outlook, Excel, and Word
- Willingness to obtain and maintain TIPS certification
- Possess a valid driver's license
- Experience managing paid and volunteer staff
- Ability to work with individuals from diverse ethnic, cultural, and economic backgrounds
- Strong organizational and communication skills
- Self-directed, collaborative, and detail-oriented
- Friendly and outgoing with a positive and patient attitude
- Excellent verbal communication skills
- Excellent organizational skills
- Able to multitask and juggle multiple projects
Job Duties
- Lead and manage the sales process for weddings, social rentals, and large-scale events, including responding to inquiries, conducting site tours, preparing contracts, and securing bookings to meet or exceed revenue goals
- Build and maintain strong relationships with clients, vendors, and community partners to drive repeat business and positive referrals
- Oversee the planning, coordination, and execution of all rental and Zoo-hosted events, ensuring exceptional guest experiences from contract signing through post-event follow-up
- Perform event setup and breakdown, assist with onsite oversight and execution on event days, including guest check-in, directional support, volunteer deployment, merchandise sales, beverage pouring
- Assist in managing and mentoring a small events team, guiding client communication, event execution, and customer service best practices
- Collaborate with the marketing team to promote event offerings, increase wedding and rental bookings, and enhance the Zoo's reputation as a premier event destination
- Maintain accurate and organized records, contracts, and client information in the CRM system, ensuring timely invoicing and payment tracking
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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