Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
ongoing training and development
Job Description
Pyramid Global Hospitality is a renowned hospitality company that places a strong emphasis on its employees through a People First culture. With a commitment to fostering diversity, growth, development, and wellbeing, Pyramid Global Hospitality creates a supportive and inclusive work environment where employees feel valued and empowered. The company operates over 230 properties worldwide, providing a collaborative space for both seasoned professionals and newcomers to the hospitality industry to thrive and succeed. Pyramid Global Hospitality is well-regarded for offering comprehensive employee benefits, including health insurance, retirement plans, paid time off, on-site wellness programs, exclusive local discounts, and employee rates on... Show More
Job Requirements
- High school graduate or equivalent
- Bachelor’s degree in hospitality management business or related field preferred
- Minimum three years of food and beverage leadership experience
- Minimum five years in restaurants preferably resort or luxury hotel setting
- Luxury hotel experience preferred
- Valid Maricopa County Food Handlers Card
- Alcohol Awareness or Tips Card required
- CPR and First Aid Certification
- Strong leadership and communication skills
- Ability to manage budgets and analyze financial reports
- Excellent guest service and conflict resolution skills
- Ability to work flexible hours including weekends and holidays
- Energetic and proactive mindset
Job Qualifications
- High school graduate or equivalent
- Bachelor’s degree in hospitality management business or a related field preferred
- At least three years of food and beverage leadership experience
- Minimum five years in restaurants preferably in a resort or luxury hotel setting
- Luxury hotel experience preferred
- Maricopa County Food Handlers Card
- Alcohol Awareness or Tips Card
- CPR and First Aid Certification
- Fun outgoing and energetic personality
- Team player
- Takes initiative
- Passion for creating unforgettable experiences
- Driven to grow within food and beverage
Job Duties
- Oversee daily operations of the three-meal restaurant and the grab and go outlet ensuring seamless and efficient execution
- Maintain high standards of food quality service cleanliness and overall guest experience
- Collaborate with the Executive Chef to develop seasonal menus optimize kitchen operations and maintain food cost control
- Monitor the outlets ensuring timely and accurate order fulfillment with attention to presentation and guest preferences
- Ensure compliance with health safety and food handling regulations
- Implement and maintain standard operating procedures for service efficiency and consistency
- Develop and manage budgets revenue goals and cost-control measures
- Monitor financial performance analyze reports and implement strategies to improve profitability
- Oversee pricing strategies menu engineering and promotional events to drive sales
- Manage labor costs staff scheduling and productivity
- Recruit train and lead a team of restaurant servers hosts and support staff
- Foster a positive professional and guest-focused work environment
- Conduct regular staff training on service standards upselling techniques and guest engagement
- Perform performance evaluations and provide ongoing coaching and mentorship
- Ensure an elevated and seamless dining experience for guests both in the restaurant and through the grab and go outlet
- Handle guest inquiries feedback and service recovery in a professional and timely manner
- Work closely with the front office and concierge teams to accommodate VIP requests special dietary needs and personalized experiences
- Monitor guest satisfaction metrics and implement strategies to enhance service quality
- Conduct table touches with all guests going through the restaurant to ensure satisfaction
- Maintain constant floor presence during peak and need times
- Assist in any other Outlet based on Operation needs and as assigned by Management
- Collaborate with the marketing team to create and promote dining events seasonal offerings and Cup and Cone specials
- Analyze market trends and guest preferences to enhance restaurant and grab and go experiences
- Utilize guest engagement tools loyalty programs and social media to drive reservations and revenue
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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