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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $14.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
accident insurance
Competitive wages
Incentives
Paid Time Off
Paid training
Employee Discounts
Job Description
Qualfon is a renowned company dedicated to delivering engaging interactions and positive experiences that leave a lasting impression on customers and clients. The company thrives on the power to make each person’s life better through meaningful work and commitment. As an organization, Qualfon is devoted to helping as many people as possible pursue their total vocation—not only as individuals but also as active members of society. This is achieved by continuously creating an ever-growing number of job opportunities and striving to become the partner of choice for its clients. With a strong emphasis on career development and employee well-being, Qualfon... Show More
Job Requirements
- Must live in the State of South Carolina
- Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT permitted)
- Operating system - Windows 11
- Webcam-Video available
- The computer must have at least a minimum of 8GB of RAM, 16GB RAM preferred
- CPU must be a 9th generation or later Intel processor or AMD Zen3 or later processor
- Minimum of 128GB storage available
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
- Wired provider- No mobile broadband connections allowed
- Upload speed of 25 Mbps
- Download sped of 50 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
- Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT
Job Qualifications
- At least 1 year of call center experience preferred
- At least 1 year of work at home experience required
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- Excellent verbal, written, and listening skills
- Professional and articulate voice
- Ability to multi-task in several computer applications at once while holding a conversation with a customer
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
- Computer savvy and can resolve minor technical issues with minimal assistance
- Basic math skills required
- Ability to problem solve
- At least 18 years of age or older
- High school diploma or GED
Job Duties
- Answer incoming calls and assist customers, pharmacies, and doctor offices
- Research information in databases to resolve customer service issues
- Maintain composure in escalated situations
- Operate accurately and efficiently in a fast-paced environment
- Handle multiple responsibilities at one time
- 100% attendance during training
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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