Farrow

Release Operations - Import Agent I

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $27.00
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Work Schedule

Rotating Shifts
Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k)
Professional Development
Employee assistance program
Paid holidays

Job Description

Farrow, a wholly owned subsidiary of the Kuehne+Nagel Group, is a leading logistics and customs brokerage firm headquartered in Windsor, Canada. Established with over 110 years of expertise, Farrow has earned a distinguished reputation in cross-border customs brokerage, import/export trade compliance consulting, and integrated logistics services. These services include international freight forwarding, global supply chain management, warehousing, distribution, and ground transportation. With a comprehensive network of 28 offices and warehouses across Canada and the United States, Farrow employs over 800 people and integrates key acquisitions such as Link+ Corporation to strengthen its market presence and service capabilities. As part of... Show More

Job Requirements

  • High school diploma or equivalent
  • More than 3 years customs brokerage operations experience
  • Demonstrated ability to consistently release complex entries with minimal assistance
  • Ability to complete various entry types and file ISF
  • Knowledge of Harmonized Tariff Schedule
  • Familiarity with PGA agencies and form completion
  • Understanding of customs rulings online system
  • Excellent prioritization and time management skills
  • Strong attention to detail
  • Professional English communication skills
  • Strong interpersonal skills
  • Ability to multitask
  • Basic math skills
  • Proficiency with MS Office and office equipment use

Job Qualifications

  • High school diploma or equivalent
  • More than 3 years customs brokerage operations experience
  • Demonstrated ability to release complex entries and solve problems
  • Ability to complete a variety of entry types and processes
  • Skill in filing Import Security Filings (ISF)
  • Knowledge of Harmonized Tariff Schedule
  • Familiarity with PGA agencies (FDA, EPA, NHTSA, USDA, APHIS) and form completion
  • Understanding of Customs Rulings Online Search System
  • Strong prioritization, attention to detail and time management
  • Professional communication skills in English
  • Strong interpersonal skills
  • Ability to multitask and track priorities and ETAs
  • Ability to perform basic mathematical calculations
  • Proficiency with MS Office and standard office equipment

Job Duties

  • Receive and review documents for completeness
  • Accurately enter required information into database system
  • Ensure entries are filed on time and freight delivered timely
  • Process client invoices and maintain relations
  • Respond to calls and questions from internal and external sources
  • Trace shipments and set up pre-arrivals with Customs
  • Research, resolve and communicate operational or entry problems
  • Data upload of electronic manifest data and FDA prior notification
  • Manage internal and external reports
  • Advise proper departments of client database updates
  • Daily tracking and follow up for timely cargo movement
  • Arrange Customs Exam for clients
  • Provide status updates and maintain excellent customer relationships
  • Work closely with other departments to deliver high customer service

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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