Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Life insurance
Job Description
The hiring establishment is a reputable financial institution that offers a wide array of banking and financial services to individual clients and businesses. Known for its commitment to providing personalized customer service and building long-term relationships, this institution emphasizes security, efficiency, and client satisfaction in every interaction. By blending innovative technology with expert financial advice, it caters to a diverse clientele seeking trusted guidance in managing their personal and business finances. The institution fosters a collaborative and inclusive work environment encouraging continuous learning and professional growth. Its branch network ensures accessibility and convenience for customers, aiming to deliver seamless banking... Show More
Job Requirements
- associates degree required or equivalent work experience
- minimum of one year of experience in similar job duties
- strong communication skills
- attention to detail
- ability to handle cash transactions accurately
- customer service orientation
- basic knowledge of banking operations
Job Qualifications
- associates degree or equivalent work experience
- minimum of one year experience in similar job duties
- strong communication and interpersonal skills
- proficiency in customer service and financial transaction processing
- knowledge of banking products and services
- ability to analyze financial information
- excellent organizational and multitasking abilities
- ability to work independently and as part of a team
Job Duties
- portray a positive company image and engage in professional and friendly communication with customers
- clearly understand the key elements of customer service and actively work to exceed customer expectations in every interaction
- actively listen to customer needs and inquiries to determine appropriate recommendations and service actions
- refer any customer questions regarding products or services to the appropriate person
- process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- resolve problems or discrepancies concerning customers' accounts
- engage each customer in-person and by phone to understand customer needs and provide product and service recommendations to assist customers in achieving their financial goals
- knowledgeable and proficient in the account opening process for all deposit, credit, and certificate accounts including checking, savings, money market, business accounts, overdraft, loans, and credit cards
- compose, type, and mail customer correspondence including certificate maturity notices, notices related to issues such as discrepancies and outstanding unpaid items
- analyze applicants' financial status and credit to determine feasibility of opening new accounts and loans
- enter new and closed account reports for incentive compensation programs daily
- proactively cross-sell additional products through referrals and outbound calling
- maximize marketing efforts to gain new customer relationships through outbound calling, prospective referrals, and community involvement
- accurately enter customers' transactions into computer and issue computer-generated receipts
- cash checks and pay out monies after verifying signatures, endorsements, amounts, and sufficient funds
- balance and count currency, coin, and checks in cash drawers, and calculate daily transactions
- monitor bank vaults and ATMs to ensure correct cash balances and order cash supply as needed
- develop an in-depth understanding of all credit products and explain loan and credit options to customers including terms
- identify transaction mistakes when debits and credits do not balance
- actively participate in teller interactions to identify sales, service, and referral opportunities
- perform other related duties and responsibilities as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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