Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $23.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee Discounts
Professional training
Health Insurance
Job Description
Central Bank is a well-established financial institution committed to providing exceptional banking services to our community. With a focus on customer-centric solutions and a comprehensive suite of products, Central Bank has built a reputation for professionalism, trust, and personalized service. Known for its dedication to fostering long-term financial relationships, the bank thrives on creating a welcoming environment where clients feel valued and supported throughout their financial journeys. The bank operates with a principle of inclusivity and integrity, ensuring compliance with relevant regulations, affirming its stance as an Equal Opportunity Employer and maintaining a drug-free workplace that adheres to ADA standards.Show More
Job Requirements
- associates degree required or equivalent work experience
- minimum of one year of experience in similar job duties
Job Qualifications
- associates degree or equivalent work experience
- minimum of one year of experience in similar job duties
- strong customer service and communication skills
- proficiency in banking software and transaction processing
- knowledge of financial products, including deposit and credit accounts
- ability to analyze financial information and credit status
- problem-solving and discrepancy resolution skills
- ability to coach and mentor team members
- attention to detail and accuracy
- sales and marketing orientation
- ability to work efficiently in a fast-paced environment
Job Duties
- portray a positive company image and engage in professional and friendly communication with customers
- clearly understands the key elements of customer service and actively work to exceed customer expectations in every interaction
- actively listening to customer needs and inquiries to determine appropriate recommendations and service actions
- refer any customer questions regarding products or services to the appropriate person
- process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- resolve problems or discrepancies concerning customers' accounts
- engage each customer in-person and by phone to understand customer needs and provide product and service recommendations to assist customers in achieving their financial goals
- knowledgeable and proficient in the account opening process for all deposit, credit, and certificate accounts, including, but not limited to: checking, savings, money market, business accounts, overdraft, loans, and credit cards
- compose, type, and mail customer correspondence
- including, but not limited to: certificate maturity notices, notices related to issues such as discrepancies, and outstanding unpaid items
- analyze applicants' financial status and credit to determine feasibility of opening new accounts and loans
- enter new and closed account reports for incentive compensation programs on a daily basis
- proactively cross-sell additional products through referrals and outbound calling with the goal of building rapport and life-long relationships with bank customers
- maximizes marketing efforts to gain new customer relationships through outbound calling efforts, prospective referrals, and community involvement
- accurately enter customers' transactions into computer to record transactions and issues computer-generated receipts
- cash checks and pay out monies after verifying signatures/endorsements are correct, written and numerical amounts agree, and accounts have sufficient funds
- balance/count currency, coin, and checks in cash drawers by hand or using currency-counting machine, and calculate daily transactions using computers, calculators, or adding machines
- monitor bank vaults and ATM's to ensure cash balances are correct
- order a supply of cash to meet daily needs
- develop an in-depth understanding of all credit products and the ability to explain to customers the different types of loans and credit options that are available, as well as the terms on those services
- identify transaction mistakes when debits and credits do not balance
- actively participate in teller interactions with customers and coach, as needed, to identify sales, service, and referral opportunities
- perform all other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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