Registration Operations Coordinator

Roswell, GA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

caregiver leave

Dental Insurance

Health Insurance

401(k) matching

Vision Insurance

Parental leave

Flexible spending account

Job Description

Emerald is a globally recognized company specializing in developing and delivering integrated platforms that connect people, deliver valuable content, and drive commerce. With a commitment to supporting businesses year-round, Emerald produces over 140 annual events, offering a blend of in-person and digital experiences designed to foster connections and maximize engagement. The company leverages both traditional print and cutting-edge digital channels to provide expansive content delivery and commerce solutions. Rooted in innovation, Emerald’s teams are dedicated to helping customers grow their businesses in a seamless and efficient manner. More information about Emerald can be found on their website at www.emeraldx.com.
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Job Requirements

degree preferred
proven work experience in this role or similar role is essential
must be able to travel up to 20-30% within year, but this is not guaranteed, overnight travel can vary from 3-10 days per trip
experience providing administrative support
high proficiency in Microsoft Office: Word, Excel, Smartsheet, Outlook
exceptional customer service skills
high attention to detail
strong organizational skills
strong oral and written communication skills
ability to multi-task daily
self-starter with strong analytical skills
ability to effectively prioritize and manage deadlines
thrive in a dynamic and transformational environment
navigate ambiguity and respond proactively and positively to change

Job Qualifications

must be able to travel up to 20-30% within year, but this is not guaranteed, overnight travel can vary from 3-10 days per trip
experience providing administrative support
high proficiency in Microsoft Office: Word, Excel, Smartsheet, Outlook
exceptional customer service skills
high attention to detail
strong organizational skills
strong oral and written communication skills
ability to multi-task daily
self-starter with strong analytical skills
ability to effectively prioritize and manage deadlines
thrive in a dynamic and transformational environment
navigate ambiguity and respond proactively and positively to change
proven work experience in this role or similar role is essential
degree preferred

Job Duties

participate in registration planning meetings, event team meetings, online registration website testing, and providing quality control throughout the registration cycle
contribute to organization effectiveness by acquiring full understanding of the registration process for each of their events
ensure accurate data entry and maintain registration databases
provide support to show registrants and exhibitors when escalation from internal teams and/or registration vendor customer service team is necessary, response to all requests should be emailed within two business days
support internal teams (marketing/sales/operations/buyer relations/delegate sales teams) with registration-related requests in an accurate and timely manner, response to requests should be followed up via email within two business days
support registration qualification approvals on shows, during show cycle the daily quantity expectation will be set by your manager
ensure communication with vendors and internal staff is professional, timely, clear, and accurate, adhering to specifications from internal processes and/or vendor requirements
order registration supplies as requested by the Registration Operations Manager
open communication with the Registration Operations Manager while assisting with executing the registration process onsite at each assigned event, including ensuring all requirements are met, report any issues immediately to Registration Operations Manager so they can address and resolve
assist Registration Operations Manager with special registration projects as assigned
support the Registration Operations team with other event projects as required
travel to events and provide onsite support

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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