Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
remote work
flexible schedule
Professional Development
Job Description
ConferenceDirect is a globally recognized event management and hospitality services firm with over 25 years of experience in the industry. The company specializes in assisting clients by securing the best hotel accommodations, meeting spaces, conference venues, and comprehensive hospitality services at the most favorable terms available. With a dedicated focus on delivering exceptional customer experiences, ConferenceDirect has built a reputation for efficiency, professionalism, and passion for achieving better results in event planning and management. The organization embraces innovation and technology to enhance event success while consistently meeting and exceeding client expectations. Utilizing expert knowledge and a client-centric approach, ConferenceDirect offers... Show More
Job Requirements
- Bachelor's degree in a related field or equivalent practical experience
- Minimum 3 years experience in account management with a focus on client services
- Previous experience with event technology and registration platforms preferred
- Strong professional communication skills in person, via email and phone
- Demonstrated ability to manage multiple projects simultaneously
- Excellent organizational and time management skills
- Ability to work effectively in a fast-paced, remote environment
- Strong problem-solving and critical thinking skills
- Willingness to collaborate across organizational lines
- Authorization to work in the United States without visa sponsorship
Job Qualifications
- Bachelor's degree in a related field or equivalent practical experience
- 3 plus years experience in account management focused on client services
- Previous experience with event technology and registration platforms such as Streampoint, Stova, Cvent, EventMobi, Swapcard, Zoom
- Demonstrated success managing multiple projects simultaneously
- Ability to communicate professionally and effectively in-person, via email and over the phone
- Strong organizational and time management skills
- Ability to remain organized and clearly communicate in a fast-paced environment
- Ability to break down complex projects into attainable tasks using critical thinking and problem-solving skills
- Ability to work across organizations and lines of business
- Willingness to participate in departmental projects
- Ability to communicate effectively in a remote working environment
- Authorization to work in the United States without visa sponsorship
Job Duties
- Create registration/event technology solutions within required deadlines
- Ensure client launches are defined, communicated and successfully implemented for registration, mobile app and virtual meetings services
- Identify areas of critical need and provide solutions to clients
- Give consultative feedback and updates to clients as needed
- Provide weekly update on project status and notify customers when project has reached 70 percent of contracted hours
- Monitor time spent on accounts to maximize efficiency and stay on budget
- Complete final event check prior to event site launch
- Lead the planning and fulfillment of onsite or day-of support event services
- Manage event technology build and service to ensure contractual obligations are met
- Work with build and service teams to implement project timelines
- Maintain 24-hour client response time
- Ensure client invoicing within 10 days of event end date
- Provide customer reporting within 7 days of event end date
- Conduct client surveys
- Function as point-of-contact for escalations for client and associate issues
- Provide recommendations for corrective action to leadership
- Troubleshoot issues by identifying and remedying trends
- Plan, execute and manage event services using designated technologies
- Lead weekly client conference calls as required
- Provide client reports including strategic analysis and suggestions for future events
- Record time spent using designated time tracking
- Provide strategic recommendations for process enhancement, efficiency increase, improved service and customer retention
- Finalize contractual obligations by completing close process, final reporting and invoice within 30 days post-event
- Promote additional ConferenceDirect services
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: