Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Medical
Dental
Vision
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a leading company in the hospitality and service industry, renowned for its commitment to building relationships and enriching the lives of its members, guests, and over 17,000 employees. Established in 1957, Invited stands as the largest owner and operator of private clubs nationwide, with an impressive portfolio of 130 country clubs, city clubs, and athletic clubs. Each of these clubs offers first-class amenities including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and comprehensive fitness centers. Operating within such a dynamic and inclusive environment, Invited emphasizes teamwork, member satisfaction, and quality service as the... Show More
Job Requirements
- 10+ years in club management or related field in food and beverage industry
- Bachelor’s degree preferred
- Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred
- Multi-unit food and management experience
- Experience managing million to multi-million-dollar business operations
- Ability to handle highly confidential material such as member and employee data
- Service STAR Training and Alcohol Management expertise
- Computer literacy required with spreadsheet knowledge
- Strong communication skills
- Ability to be a strong leader
Job Qualifications
- 10+ years in club management or related field in food and beverage industry
- Bachelor’s degree preferred
- Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred
- Multi-unit food and management experience
- Experience managing million to multi-million-dollar business operations
- Ability to handle highly confidential material such as member and employee data
- Service STAR Training and Alcohol Management expertise
- Computer literacy with spreadsheet knowledge
- Strong communication skills
- Proven leadership abilities
- Ability to adapt and thrive in changing environments while managing client and board relations
Job Duties
- Maintain exceptional member relations and facilities by creating a quality environment through staffing, menu development, programming, service operations, and maintenance
- Develop aggressive food and beverage sales, marketing and net revenue plans and direct successful implementation, following established Invited budgeting and revenue guidelines
- Prepare an annual financial budget and achieve these goals throughout the year through proper forecasting, cost controls, labor management and revenue generating programs
- Advocate and act as an ambassador of ClubLearn online service training and understand the critical role of membership and exceeding expectations
- Identify opportunities for member events and food services that satisfy ongoing member needs and implement to achieve revenue objectives
- Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio
- Work with member committees and boards to develop and implement member activities and events
- Communicate with members on both group and individual basis to ensure the clubs exceed their expectations
- Collaborate with SVP, Vice President of Membership, RVPs of Agronomy, Regional Director of Golf, RVP Event Sales, and Marketing to provide direction and input on all food and beverage operations
- Recruit, select and develop a qualified staff of food and beverage employees to understand the relationship between value, member service and satisfaction and member retention
- Develop employees for career advancement using performance review systems, cross training, and developmental planning
- Hire quality employees ensuring pre-employment screening, background checks, and proper onboarding
- Create an excellent work environment centered upon teamwork and mutual respect focused on member satisfaction and the 3 steps of service
- Implement and execute specific training programs consistently to ensure quality service and product delivery
- Attend and lead regional staff meetings, national food and beverage meetings, and conduct regular training sessions
- Partner to provide the 3 steps of service including warm welcomes, magic moments, and fond farewells to all members and guests
- Ensure service recovery programs are in place and staff are properly trained to execute them
- Travel frequently and adapt to changing environments while managing client and board relations
- Oversee all regional properties assisting onsite food and beverage teams with consistency, procurement, scheduling, inventory management, and labor coordination
- Ensure food and beverage standards are met, review menus and pricing quarterly, improve product selection, and ensure compliance with mandatory beverage programs
- Monitor Avendra purchasing standards and pricing trends while analyzing reports and creating strategies for improvement
- Ensure department heads complete onboarding and training including food and alcohol safety
- Monitor member survey scores to improve overall dining experience, pace of service, food quality, and menu variety
- Maintain focus on food safety by continuing EcoSure program and managing critical violations post inspection.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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