Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Life insurance
Job Description
FlightSafety International is recognized globally as the premier professional aviation training company. Renowned for supplying flight simulators, visual systems, and displays, FlightSafety serves a diverse clientele that includes commercial operators, government agencies, and military organizations from over 167 countries and independent territories. The company boasts the world’s largest fleet of advanced full-flight simulators and offers award-winning maintenance training programs. These training services are accessible through numerous Learning Centers and training sites located in the United States, Canada, France, and the United Kingdom. The company combines advanced technology with expert instruction to ensure aviation professionals receive the highest quality training possible.Show More
Job Requirements
- Bachelor’s degree preferred or one to two years’ related experience and/or training or equivalent combination of education and experience
- one to two years’ experience in related field such as customer service, client experience, account management, scheduling, hospitality, healthcare administration, logistics coordination
- excellent customer service skills
- excellent verbal and written communication skills
- excellent time management skills with the ability to prioritize and/or pivot tasks in a fast-paced environment and 24/7 operation
- uses critical thinking to identify and optimize matrixed scheduling solutions
- demonstrated proficiency navigating a matrixed organization to deliver a seamless and exceptional customer experience
- results oriented with the demonstrated ability to motivate and impact cross-functional partners to achieve objectives
- demonstrated flexibility to interact with a variety of clients, customers and employees across all FlightSafety Learning Center locations
- flexibility in working schedule and responsive support to client needs or changes
- proficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint and Outlook
Job Qualifications
- Bachelor’s degree preferred or one to two years related experience and/or training or equivalent combination of education and experience
- excellent customer service skills
- excellent verbal and written communication skills
- excellent time management skills with the ability to prioritize and/or pivot tasks in a fast-paced environment and 24/7 operation
- uses critical thinking to identify and optimize matrixed scheduling solutions
- demonstrated proficiency navigating a matrixed organization to deliver a seamless and exceptional customer experience
- results oriented with the demonstrated ability to motivate and impact cross-functional partners to achieve objectives
- demonstrated flexibility to interact with a variety of clients, customers and employees across all FlightSafety Learning Center locations
- flexibility in working schedule and responsive support to client needs or changes
- proficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint and Outlook
Job Duties
- Act as the dedicated scheduling resource for assigned regional customer accounts
- manage the customer/client scheduling process in accordance with operational procedures and requirements that may impact scheduling
- proactively engage and continuously communicate with critical cross-functional partners to deliver a one-stop interface experience for customers with an emphasis on timely coordination of information and accuracy of scheduled reservations
- understand and adhere to regulatory requirements including country specific guidance and verify training objectives and documentation
- proficient in scheduling issue resolution to determine impacts and work cross functionally to create and execute on a plan of action to address schedule adjustments based on client and/or customer need
- identify scheduling concerns and determine impact while working cross functionally to find resolutions with minimal impact to the customer and/or client’s schedule
- collaborate closely with internal schedulers and client service representatives to enrich the interactive success of the Customer Support department
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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