Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible Schedule
Job Description
FlightSafety International is recognized globally as the leading professional aviation training company, providing unparalleled flight simulator services, visual systems, and displays to a broad spectrum of commercial, government, and military clients. With a reach that spans 167 countries and independent territories, FlightSafety International ensures the highest standards of aviation training for pilots, technicians, and other aviation professionals. The company operates the world’s largest fleet of state-of-the-art full-flight simulators coupled with award-winning maintenance training at numerous Learning Centers and training facilities strategically located throughout the United States, Canada, France, and the United Kingdom. This expansive global presence and commitment to quality... Show More
Job Requirements
- Bachelor’s degree preferred or one to two years related experience and/or training or equivalent combination of education and experience
- one to two years experience in related field such as customer service, client experience, account management, scheduling, hospitality, healthcare administration, logistics coordination
- excellent customer service skills
- excellent verbal and written communication skills
- excellent time management skills with ability to prioritize and/or pivot tasks in fast-paced 24/7 operation
- critical thinking skills for matrixed scheduling solutions
- demonstrated ability to navigate matrixed organizations
- results oriented with ability to motivate cross-functional teams
- flexibility in working with diverse clients and employees
- ability to respond flexibly to client needs or changes
- proficient with Microsoft Office suite including Excel, Word, PowerPoint, and Outlook
Job Qualifications
- Bachelor’s degree preferred or one to two years related experience and/or training or equivalent combination of education and experience
- excellent customer service skills
- excellent verbal and written communication skills
- excellent time management skills with ability to prioritize and/or pivot tasks in fast-paced 24/7 environment
- critical thinking to identify and optimize matrixed scheduling solutions
- demonstrated proficiency navigating matrixed organization to deliver seamless customer experience
- results oriented with ability to motivate and impact cross-functional partners
- demonstrated flexibility to interact with variety of clients, customers, and employees across FlightSafety Learning Center locations
- proficiency with Microsoft Office suite, particularly Excel, Word, PowerPoint, and Outlook
Job Duties
- Act as the dedicated scheduling resource for assigned regional customer accounts
- manage the customer/client scheduling process in accordance with operational procedures and requirements that may impact scheduling
- proactively engage and continuously communicate with critical cross-functional partners to deliver a one-stop interface experience for customers with an emphasis on timely coordination and accuracy of scheduled reservations
- understand and adhere to regulatory requirements including country specific guidance and verify training objectives and documentation
- proficient in scheduling issue resolution to determine impacts and work cross-functionally to create and execute plans of action to address schedule adjustments based on client or customer needs
- identify scheduling concerns and determine impact while working cross-functionally to find resolutions with minimal impact to customer or client schedules
- collaborate closely with internal schedulers and client service representatives to enrich customer support success at every FlightSafety learning center
- understand FlightSafety’s suite of products and services to offer customers additional training opportunities
- perform other related activities as assigned or requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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