Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $150,000.00 - $160,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Terry Black's Barbecue is a renowned dining establishment celebrated for its authentic Texas-style barbecue, exceptional customer service, and vibrant atmosphere. As a fast-casual restaurant brand, it operates multiple locations focused on providing guests with expertly smoked meats, classic sides, and a welcoming environment that reflects the rich heritage of Texas barbecue. The company prides itself on maintaining high standards of food quality, operational efficiency, and brand consistency across all its locations.
The position of Regional Operations Manager at Terry Black's Barbecue is a crucial leadership role responsible for overseeing the operational performance, team development, and brand consistency of a... Show More
The position of Regional Operations Manager at Terry Black's Barbecue is a crucial leadership role responsible for overseeing the operational performance, team development, and brand consistency of a... Show More
Job Requirements
- Minimum 7-10 years of multi-unit leadership experience within the restaurant or hospitality industry, ideally in high-volume or fast-casual environments
- Demonstrated success in driving operational performance, financial results, and team development
- Strong business acumen with expertise in P&L management, labor modeling, and cost control
- Exceptional interpersonal, organizational, and communication skills
- A collaborative leadership style with a commitment to supporting teams in the field
- Willingness and ability to travel frequently throughout the assigned region
Job Qualifications
- Minimum 7-10 years of multi-unit leadership experience in restaurant or hospitality industry
- Proven track record in operational excellence and financial performance
- Strong skills in P&L management, labor modeling, and cost control
- Excellent interpersonal and communication abilities
- Ability to lead and develop teams effectively
- Collaborative leadership approach
- Skilled in coaching and mentoring
- Comfortable with frequent regional travel
Job Duties
- Serve as the primary liaison between restaurant leadership and corporate, ensuring alignment on operational goals, initiatives, and brand standards
- Provide direct, in-person support to stores through regular site visits, coaching, and on-the-ground leadership
- Partner with General Managers to identify operational gaps and implement solutions that enhance productivity, product quality, service consistency, and overall performance
- Lead execution of systems, processes, and company-wide initiatives to drive operational efficiency and guest satisfaction
- Support stores during critical periods such as peak seasons, events, or leadership transitions, offering both strategic guidance and hands-on assistance as needed
- Oversee the financial performance of each location, ensuring targets for sales, labor, COGS, and controllable expenses are met or exceeded
- Collaborate with General Managers on forecasting, budgeting, and action planning to improve margins and achieve profitability goals
- Analyze key performance indicators to identify trends and opportunities for improvement across the region
- Recruit, develop, and retain high-performing General Managers and store leadership teams
- Conduct performance evaluations, succession planning, and leadership development initiatives to build a strong talent pipeline
- Foster a culture of accountability, recognition, and continuous improvement across all teams
- Partner with Marketing to support store-level initiatives, events, grand openings, and promotional campaigns
- Collaborate with Training to ensure effective onboarding, skills development, and ongoing learning opportunities
- Work in conjunction with Human Resources to manage workforce planning, employee relations, and compliance with labor regulations
- Represent regional operations in corporate planning sessions, providing feedback and insights from the field to support organizational goals
- Uphold and enforce brand standards related to food quality, service excellence, and restaurant cleanliness
- Monitor and respond to guest feedback, collaborating with store leadership to implement service recovery measures and enhance the guest experience
- Ensure consistency in the brand experience across all locations within the region
- Lead operational support for new store openings, including hiring, training, and pre-opening readiness
- Provide leadership and stability through the post-opening phase, integrating new locations into regional operations
- Contribute to strategic growth planning and offer regional insights for future expansion
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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