Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Paid Time Off
Mileage reimbursement
Weekly Payroll
Job Description
InTown Suites is a respected hospitality company known for delivering exceptional value and memorable experiences to guests. Operating within the extended-stay lodging sector, InTown Suites emphasizes the small gestures that make a significant difference in guest satisfaction, providing comfortable and affordable accommodations across multiple locations. The company has established a reputation for its commitment to quality service, cleanliness, and convenience, making it a preferred choice for travelers seeking long-term or short-term accommodations. With a robust presence in the industry, InTown Suites continues to expand its market, focusing on operational excellence and superior guest experiences.
The role of Regional Operatio... Show More
The role of Regional Operatio... Show More
Job Requirements
- Bachelor’s degree in hospitality management, management, or other related field or equivalent combination of education and experience in lieu of Bachelor’s degree
- High school diploma or equivalent combination of education and experience
- Minimum of 3 to 5 years’ experience in a management or leadership role
- Experience working within the hospitality, restaurant or retail industry
- Experience working with property management systems
- Confident self-starter, who requires minimal supervision, comfortable with ambiguity, and very adaptable
- Ability to delegate and work on multiple projects simultaneously
- Ability to examine work for exactness and conformance with company policies and procedures
- Basic to intermediate level proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Excellent written and verbal communication skills, time management and multi-tasking skills
- Ability to communicate effectively, both written and verbal
- Valid driver’s license, current auto insurance and access to reliable transportation
Job Qualifications
- Bachelor’s degree in hospitality management, management, or other related field or equivalent combination of education and experience in lieu of Bachelor’s degree
- Minimum of 3 to 5 years’ experience in a management or leadership role
- Experience working within the hospitality, restaurant or retail industry
- Experience working with property management systems
- Confident self-starter, who requires minimal supervision, comfortable with ambiguity, and very adaptable
- Ability to delegate and work on multiple projects simultaneously
- Ability to examine work for exactness and conformance with company policies and procedures
- Basic to intermediate level proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Excellent written and verbal communication skills, time management and multi-tasking skills
- Ability to communicate effectively, both written and verbal
- Valid driver’s license, current auto insurance and access to reliable transportation
Job Duties
- Understand and demonstrate the ability to train a team within their assigned region/markets to maintain brand specific operating standards on exterior/interior cleanliness and property upkeep
- Lead a team of GMs, Floating GMs, and RMTs to ensure high employee and guest satisfaction scores
- Interview, hire and train candidates
- responsible for training, development, and support of staff in all areas of operation
- Maintain high levels of communication both with the corporate office and with all team members
- Fully understand Quality Assurance expectations and perform a minimum of two QA inspections per quarter
- Ensure compliance and maintain operational standards in designated region/market
- Ensure Look Book standards are followed at all properties
- Post renovation property is maintained to similar standards and ensure post renovation pictures are taken and kept in office
- Monitor weekly/monthly staffing and scheduling requirements, while ensuring quality and labor expense goals are achieved
- Lead by example to ensure excellent guest and employee satisfaction
- understand and coach managers on guest exit surveys
- Identify and manage repair and maintenance issues
- Identify capital expenditure needs and make recommendations for improvement
- Assist in the management of capital expenditure budgets and projects
- Manage safety, security and/or violations of policy within assigned region/market
- Manage guest concerns
- Demonstrate the ability to drive performance throughout the market, maximizing revenue and EBITDA
- Fully understand financial budgets and actual P&L’s, with the ability to train managers on each line item
- Assist in preparation of annual budgets
- Ensure General Managers within assigned region/market follow their Daily Action Plan
- Monitor competitors for each property and recommend pricing decisions
- Drive sales through sales calls and other local marketing, while working closely with the sales team
- Develop and maintain positive relationships with all governmental authorities
- Ensure Daily Exceptions Report is closely monitored
- Quickly bring any indications of fraud, risk, safety issues to management’s attention
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: