Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $77,000.00
Work Schedule
Standard Hours
Benefits
Competitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical
Dental
Vision
401(k) company match
Access perks
Childcare discounts
Job Description
Bally's Corporation (NYSE: BALY) is a prominent global casino-entertainment company with a significant and growing omni-channel presence. With ownership and operation of 19 casinos across 11 states, Bally's extends its portfolio to include diverse entertainment assets such as a golf course in New York and a horse racetrack in Colorado. The company holds online sportsbook (OSB) licenses in 13 jurisdictions across North America, underscoring its strong foothold in digital gaming and betting arenas. Bally's expansion into international markets is marked by its acquisition of Aspers Casino in Newcastle, UK, further strengthening its global presence. Beyond physical casinos, Bally's boasts a... Show More
Job Requirements
- Serve Safe certified
- Successfully complete a nationwide background check
- Must be able to be licensed by the Rhode Island Department of Business Regulations
Job Qualifications
- Superior customer service skills
- Prior supervisory/management experience (1-3 years)
- Strong public speaking and interpersonal skills
- Ability to work effectively with all levels of staff including Directors and Vice Presidents
- Strong computer skills including Microsoft Office, Bally’s ACSC, Ticketmaster, Micros POS, and Total Promo
- Superior organizational skills
- Patience and ability to handle pressure
- College degree and prior gaming experience preferred
Job Duties
- Hiring, training, and developing staff of Players Club reps, supervisors and shift manager
- Maintaining an accurate database of Players Club accounts
- Researching and resolving guest issues related to their Players Club accounts including point discrepancies
- Creating and maintaining all departmental Policies & Procedures
- Ordering and tracking all departmental items/stock following budgetary guidelines
- Creating specific promotions in ACSC including Bonus Rewards promotions/offers
- Executing specific promotions in Total Promo including random winner drawings
- Creating and maintaining user accounts in the Total Promo system
- Ensuring that all promotions are adequately staffed and troubleshooting any issues
- Managing Bus Tour operations including booking, budget tracking, issuance of group package offer, and creation of groups in ACSC for tracked play
- Overseeing Box Office operations including staffing and troubleshooting issues related to ticket sales of in-house events
- Attending and participating in general staff and weekly departmental meetings
- Attendance and participation in developmental conferences and workshops
- Ensuring timely and accurate communication of all relevant facility, departmental, promotional, and event information to department members
- Handling guest situations, phone calls and emails
- Working closely with other departments to resolve guest issues
- Performing other duties as assigned by department Director
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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