Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $120,000.00 - $130,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Travel opportunities
Job Description
The Meritage Collection (MC) is a distinguished portfolio of luxury resorts and spas with locations spanning across California, Hawaii, and Texas. This collection is known for its commitment to exceptional wellness experiences, brand consistency, and premium service standards that cater to discerning guests seeking holistic rejuvenation and relaxation. The MC portfolio incorporates diverse spa concepts that reflect each resort's unique destination and culture, ranging from wine-infused rituals in Napa wine country to coastal recovery treatments and traditional Hawaiian healing ceremonies. Dedicated to innovation in the wellness industry, the Meritage Collection strives to foster a culture of excellence, collaboration, and sustainable... Show More
Job Requirements
- Minimum 5-7 years of spa and wellness management experience including multi-property oversight preferred
- Proven ability to deliver double-digit revenue growth and operational excellence
- Strong understanding of luxury spa trends, retail strategy, membership programs, and team development
- Financial acumen including P&L management, forecasting, and labor modeling
- Exceptional leadership, communication, and coaching skills
- Willingness to travel quarterly to multiple locations
- Bachelor’s degree preferred
- Advanced wellness or hospitality certifications a plus
Job Qualifications
- Minimum 5-7 years of spa and wellness management experience including multi-property oversight preferred
- Proven track record of delivering double-digit revenue growth and operational excellence
- Strong understanding of luxury spa trends, retail strategy, membership programs, and team development
- Financial acumen in P&L management, forecasting, and labor modeling
- Exceptional leadership, communication, and coaching skills
- Willingness to travel quarterly to other Meritage Collection locations
- Bachelor’s degree preferred
- Advanced wellness or hospitality certifications a plus
Job Duties
- Lead and mentor Spa Directors and Managers across five resorts ensuring excellence in service, training, and operational efficiency
- Implement standardized SOPs, service protocols, and brand wellness standards across the collection
- Develop annual and long-range spa business strategies aligned with the Meritage Collection vision
- Conduct quarterly site visits and monthly performance reviews to drive continuous improvement
- Own and analyze portfolio-level financial performance including P&L review, budgeting, and forecasting
- Optimize revenue through pricing strategies, menu engineering, labor modeling, and retail margin management
- Identify new revenue channels such as memberships, wellness experiences, partnerships, and group spa programs
- Drive portfolio targets including plus 8-12 percent annual revenue growth, 18 percent retail share, and less than or equal to 42 percent service labor cost
- Oversee implementation of dynamic pricing, yield management, and digital booking strategies
- Ensure consistent compliance with licensing, safety, and regulatory standards
- Manage shared vendor contracts, product assortments, and capital planning for equipment and renovations
- Standardize KPIs and reporting dashboards across all properties
- Recruit, develop, and retain top spa leaders and therapists across all locations
- Establish quarterly training workshops and cross-property educational exchanges
- Create incentive programs tied to guest satisfaction, revenue, and retail performance
- Foster a culture of wellness, teamwork, and accountability
- Ensure that each spa’s concept aligns with its resort’s positioning while maintaining a unified Meritage Wellness identity
- Partner with Marketing to create and approve campaigns, packages, and digital assets
- Curate unique experiences reflective of each destination including Napa wine-infused rituals, coastal recovery, and Hawaiian healing traditions
- Maintain guest satisfaction scores greater than or equal to 90 percent and NPS greater than or equal to plus 60 across the portfolio
- Collaborate with property GMs, Food and Beverage Directors, Rooms Division, and Revenue teams on integrated guest programs
- Serve as the liaison with corporate finance, HR, and sustainability teams
- Represent the collection at wellness events, trade shows, and industry partnerships
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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