Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $120,000.00 - $130,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
wellness programs
Employee Discounts
Professional Development
Travel opportunities
Job Description
The Meritage Collection (MC) is a distinguished portfolio of luxury resorts that exemplify exceptional guest experiences through their unique spa and wellness offerings. Renowned for blending luxurious amenities with a commitment to wellness and innovation, the Meritage Collection operates multiple independent spa properties across prestigious locations in California, Hawaii, and Texas. Each property strives to provide a sanctuary where guests can rejuvenate amidst thoughtfully curated treatments rooted in local culture and signature wellness rituals. By fostering an environment that elevates both guest satisfaction and operational excellence, the Meritage Collection set the standard for hospitality and wellness in the luxury resort... Show More
Job Requirements
- Minimum 5-7 years of spa and wellness management experience including multi-property oversight preferred
- Bachelor’s degree preferred advanced wellness or hospitality certifications a plus
- Proven track record of delivering double-digit revenue growth and operational excellence
- Strong understanding of luxury spa trends retail strategy membership programs and team development
- Financial acumen in P&L management forecasting and labor modeling
- Exceptional leadership communication and coaching skills
- Willingness to travel quarterly to other Meritage Collection locations
Job Qualifications
- Minimum 5-7 years of spa and wellness management experience including multi-property oversight preferred
- Proven track record of delivering double-digit revenue growth and operational excellence
- Strong understanding of luxury spa trends retail strategy membership programs and team development
- Financial acumen in P&L management forecasting and labor modeling
- Exceptional leadership communication and coaching skills
- Willingness to travel quarterly to other Meritage Collection locations
- Bachelor’s degree preferred advanced wellness or hospitality certifications a plus
Job Duties
- Lead and mentor Spa Directors/Managers across five resorts ensuring excellence in service training and operational efficiency
- Implement standardized SOPs service protocols and brand wellness standards across the collection
- Develop annual and long-range spa business strategies aligned with the Meritage Collection vision
- Conduct quarterly site visits and monthly performance reviews to drive continuous improvement
- Own and analyze portfolio-level financial performance including P&L review budgeting and forecasting
- Optimize revenue through pricing strategies menu engineering labor modeling and retail margin management
- Identify new revenue channels memberships wellness experiences partnerships and group spa programs
- Drive portfolio targets of 8-12 percent annual revenue growth 18 percent retail share and up to 42 percent service labor cost
- Oversee implementation of dynamic pricing yield management and digital booking strategies
- Ensure consistent compliance with licensing safety and regulatory standards
- Manage shared vendor contracts product assortments and capital planning for equipment and renovations
- Standardize KPIs and reporting dashboards across all properties
- Recruit develop and retain top spa leaders and therapists across all locations
- Establish quarterly training workshops and cross-property educational exchanges
- Create incentive programs tied to guest satisfaction revenue and retail performance
- Foster a culture of wellness teamwork and accountability
- Ensure that each spa’s concept aligns with its resort’s positioning while maintaining a unified Meritage Wellness identity
- Partner with Marketing to create and approve campaigns packages and digital assets
- Curate unique experiences reflective of each destination from Napa wine-infused rituals to coastal recovery and Hawaiian healing traditions
- Maintain guest satisfaction scores of 90 percent or higher and NPS of 60 or more across the portfolio
- Collaborate with property GMs F&B Directors Rooms Division and Revenue teams on integrated guest programs
- Serve as the liaison with corporate finance HR and sustainability teams
- Represent the collection at wellness events trade shows and industry partnerships
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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