Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $120,000.00 - $130,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Performance incentives
Job Description
The Meritage Collection is a distinguished portfolio of luxury resorts renowned for delivering exceptional guest experiences rooted in wellness, relaxation, and refined hospitality. With properties located in prime destinations such as Napa, California; Huntington Beach, California; Hawaii; and Texas, the Meritage Collection combines the allure of unique local cultures with world-class spa and wellness offerings. Guests are offered immersive spa experiences ranging from Napa wine-infused rituals to coastal recovery and Hawaiian healing traditions, all designed to promote holistic well-being and rejuvenation. The collection's commitment to excellence is reflected in its consistent guest satisfaction scores above 90 percent and net promoter... Show More
Job Requirements
- Minimum 5-7 years of spa and wellness management experience including multi-property oversight preferred
- Proven track record of delivering double-digit revenue growth and operational excellence
- Strong understanding of luxury spa trends, retail strategy, membership programs, and team development
- Financial acumen in P&L management, forecasting, and labor modeling
- Exceptional leadership, communication, and coaching skills
- Willingness to travel quarterly to other Meritage Collection locations
- Bachelor’s degree preferred
- Advanced wellness or hospitality certifications a plus
Job Qualifications
- Minimum 5-7 years of spa and wellness management experience including multi-property oversight preferred
- Proven track record of delivering double-digit revenue growth and operational excellence
- Strong understanding of luxury spa trends, retail strategy, membership programs, and team development
- Financial acumen in P&L management, forecasting, and labor modeling
- Exceptional leadership, communication, and coaching skills
- Willingness to travel quarterly to other Meritage Collection locations
- Bachelor’s degree preferred
- Advanced wellness or hospitality certifications a plus
Job Duties
- Lead and mentor spa directors and managers across five resorts, ensuring excellence in service, training, and operational efficiency
- Implement standardized SOPs, service protocols, and brand wellness standards across the collection
- Develop annual and long-range spa business strategies aligned with the Meritage Collection vision
- Conduct quarterly site visits and monthly performance reviews to drive continuous improvement
- Own and analyze portfolio-level financial performance including P&L review, budgeting, and forecasting
- Optimize revenue through pricing strategies, menu engineering, labor modeling, and retail margin management
- Identify new revenue channels such as memberships, wellness experiences, partnerships, and group spa programs
- Drive portfolio targets of 8 to 12 percent annual revenue growth, 18 percent retail share, and no more than 42 percent service labor cost
- Oversee implementation of dynamic pricing, yield management, and digital booking strategies
- Ensure consistent compliance with licensing, safety, and regulatory standards
- Manage shared vendor contracts, product assortments, and capital planning for equipment and renovations
- Standardize KPIs and reporting dashboards across all properties
- Recruit, develop, and retain top spa leaders and therapists across all locations
- Establish quarterly training workshops and cross-property educational exchanges
- Create incentive programs tied to guest satisfaction, revenue, and retail performance
- Foster a culture of wellness, teamwork, and accountability
- Ensure each spa’s concept aligns with its resort’s positioning while maintaining a unified Meritage Wellness identity
- Partner with marketing to create and approve campaigns, packages, and digital assets
- Curate unique experiences reflective of each destination such as Napa wine-infused rituals and Hawaiian healing traditions
- Maintain guest satisfaction scores above 90 percent and net promoter scores above 60 across the portfolio
- Collaborate with property general managers, food and beverage directors, rooms division, and revenue teams on integrated guest programs
- Serve as liaison with corporate finance, HR, and sustainability teams
- Represent the collection at wellness events, trade shows, and industry partnerships
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter