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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Dental Insurance
401(k)
Vision Insurance
Paid holidays
Health Insurance
Job Description
RATP Dev USA is a leading provider of public transit services, committed to improving quality of life through quality transit solutions. As a company dedicated to operational excellence, safety, and customer satisfaction, RATP Dev USA serves a broad range of communities with innovative, sustainable transit operations. With a focus on fostering a diverse and inclusive workforce, the organization emphasizes employee development, community engagement, and adherence to strict safety and compliance standards. RATP Dev USA is renowned for its collaborative culture and its mission to provide seamless, reliable, and efficient transit services across numerous locations nationwide. The company operates with a... Show More
Job Requirements
- At least 10 years of professional experience
- Bachelor degree
- Experience as an Operations Director
- Ability to manage unionized workforce
- Strong financial acumen
- Excellent communication skills
- Proficient in Microsoft Office Suite
- Ability to lead multiple locations
- Commitment to safety and regulatory compliance
- Ability to foster inclusive work environment
Job Qualifications
- Bachelor’s degree preferred
- Master’s degree is a plus
- Minimum of 10 years of operations management experience in fixed-route transit or bus operations
- Prior experience as a General Manager or Operations Director across multiple sites is highly desirable
- Experience working with and creating strong relationships with local governments, municipalities, and public agencies
- Demonstrated experience managing in unionized environments, including negotiations and labor arbitrations
- Strong financial and business acumen with a results-oriented approach to accountability
- Excellent verbal and written communication skills, including executive-level presentation skills
- Expertise with Microsoft Office Suite, with advanced proficiency in Excel
- Exceptional interpersonal and leadership skills, with the ability to build relationships across all levels of the organization
Job Duties
- Foster a positive, diverse, and inclusive work environment that encourages respect, collaboration, and well-being
- Work with the local management teams to implement employee engagement and retention strategies to build a motivated, high-performing workforce
- Provide ongoing professional, personal, and technical development opportunities, including continuous learning and mentoring
- Oversee all aspects of transit operations, safety, financial outcomes, customer service, and maintenance for multiple locations
- Coach and lead General Managers to ensure operational consistency and alignment with company goals
- Serve as acting General Manager when needed to maintain continuity of leadership
- Monitor operations through daily, weekly, and monthly reviews, providing clear expectations to location leaders
- Partner with Safety, Risk, and Continuous Improvement teams to implement operational enhancements and ensure compliance
- Collaborate with local management and clients on service planning, scheduling, and real-time service adjustments to meet demands and mitigate disruptions
- Ensure contract compliance, audit readiness, and alignment with client expectations and requirements
- Build strong relationships with clients, municipalities, unions, community stakeholders, and elected officials to drive service excellence
- Oversee budgets and ensure financial performance aligns with established goals
- Mitigate operational risks through strict adherence to safety protocols and risk management strategies
- Work with all company and local team members to create a strong, vibrant, and engaging safety culture
- Ensure compliance with local, state, and federal laws and regulations (EPA, OSHA, DOT, ADA, and EEOC)
- Demonstrate knowledge and experience in coordinating transit safety and service delivery, field operations, labor relations, staff development, and collective bargaining negotiation skills in a union environment
- Exhibit excellent interpersonal and public communication skills
- Manage a large and diverse workforce in a unionized setting focusing on customer service and the customer experience
- Budget, plan, and allocate corporate resources in a large organization
- Exercise critical thinking, analysis, and managerial judgment
- Establish credibility and influence constituencies quickly
- Lead the implementation of strategic and operational initiatives
- Manage large, complex, multi-modal, decentralized organizations using multiple technologies
- Maintain intense commitment to customer service with a strong work ethic in a multitasking environment
- Partner and collaborate with diverse staff addressing complex or sensitive situations to advance client goals
- Demonstrate impeccable judgment and decision-making abilities in dynamic environments
- Exhibit strong interpersonal and negotiating skills to manage complex relationships with unions, clients, and stakeholders
- Remain agile and responsive to shifting priorities while maintaining focus on long-term goals
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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