Regional Director of Operations
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $90,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Travel opportunities
Professional Development
flexible schedule
Job Description
Crown Hotel & Travel Management, LLC is a reputable hospitality company dedicated to operating a diverse portfolio of hotels across various geographic regions. With a commitment to excellence in guest service, financial performance, compliance, and leadership culture, Crown Hotel & Travel Management focuses on maintaining high standards across all properties they manage. They operate multiple brands, ensuring that each hotel meets brand requirements, company policies, and regulatory standards. Their regional structure allows them to provide targeted support and operational oversight to guest service teams and management, helping to drive consistent performance and organizational growth within the hospitality sector.
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Job Requirements
- Minimum 5 years of progressive hotel operations experience
- Valid driver’s license with acceptable driving record
- Ability to travel extensively within North Carolina
- Ability to conduct on-site inspections walk properties climb stairs and assess operational areas
- Ability to travel frequently within the assigned region with travel estimated at 70%
- Excellent leadership communication and organizational skills
- Proficiency in hotel systems reporting tools and Microsoft Office applications
Job Qualifications
- Minimum 5 years of progressive hotel operations experience
- Multi-property oversight strongly preferred
- Proven experience leading and holding General Managers accountable
- Strong understanding of hotel financials labor management QA standards and regulatory compliance
- Excellent leadership communication and organizational skills
- Valid driver’s license with acceptable driving record and ability to travel extensively within North Carolina
- Proficiency in hotel systems reporting tools and Microsoft Office applications
Job Duties
- Maintain full operational authority for assigned hotels including staffing decisions performance management and execution of company directives
- Conduct regular on-site property visits to assess operations leadership effectiveness physical condition and guest service delivery
- Ensure compliance with Crown policies brand standards and all applicable federal state and local regulations
- Ensure properties are prepared for and successfully complete brand QA health department safety and regulatory inspections
- Directly accountable for achieving budgeted financial results through the leadership and performance of General Managers
- Review and analyze financial statements QA results and guest feedback
- Identify trends and implement corrective action plans as needed
- Collaborate with corporate leadership and ownership on capital planning cost control and operational improvements
- Recruit onboard coach evaluate and develop General Managers in alignment with Crown personnel policies
- Support and oversee performance management disciplinary actions investigations and terminations in compliance with company policy and employment law
- Promote a professional compliant and positive workplace culture
- Ensure adherence to Equal Employment Opportunity harassment prevention safety and conduct policies
- Ensure consistent implementation of Crown SOPs training programs and brand initiatives
- Monitor completion of required training certifications and documentation
- Serve as a resource to General Managers regarding policy interpretation and operational challenges
- Maintain professional communication with corporate leadership ownership groups and property teams
- Provide regular written and verbal reports on property performance staffing changes compliance issues and operational risks
- Participate in leadership meetings planning sessions and special projects as assigned
- Frequent travel between assigned properties is required
- Maintain a flexible schedule including evenings weekends and holidays as operational needs dictate
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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