Regional Catering Sales & Accounts Manager - Greater Richmond VA Area
Job Overview
Employment Type
Full-time
Work Schedule
On-call
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
Wawa, Inc. is a renowned convenience store and gas station chain known for its commitment to quality, customer service, and community involvement. Operating throughout the eastern United States, Wawa has built a strong reputation based on its fresh food offerings, convenience products, and friendly service. The company emphasizes a unique culture that values teamwork, respect, and personal growth among its associates, who are considered the cornerstone of Wawa's success. With a focus on making life a little better every day through positive customer experiences, Wawa continuously seeks talented individuals who are passionate about contributing to a collaborative and dynamic work... Show More
Job Requirements
- Bachelor’s degree preferred
- 5-10 years in a catering customer service, account management, or sales role
- Minimum five years catering sales experience
- Comfortable cold calling
- Able to utilize social media for customer acquisition
- Experience in writing catering quotes
- Current book of catering business preferred
- Familiar with delivery operations and cost management
- Strong organizational and communication skills
- Ability to work cross-functionally
- Proficient in Microsoft Office, CRM, order management and financial systems
- Ability to travel up to 30%
- Available on call 24/7/365
- Excellent negotiation skills
- Ability to work independently
- Strong leadership abilities
Job Qualifications
- Bachelor’s degree preferred
- 5-10 years in a catering customer service, account management, or sales role
- Minimum five years catering sales experience, comfortable cold calling
- Able to utilize social media (eg: Linkedin) to build potential customer list
- Experience in writing catering quotes
- Current book of catering business in applicable region preferred
- Familiar with coordination of small delivery operations and cost center management
- Demonstrated skills in organization, communication, supervision and negotiation
- Demonstrated ability to work cross-functionally across manufacturing and distribution areas
- Proficient in use of Microsoft Office applications, CRM, order management & financial systems
Job Duties
- Create, manage and grow a portfolio of Wawa Catering customers, to include all elements of services from order intake to final delivery
- Manage a portfolio of accounts that represent various industries across regional Wawa markets
- Manage retention plans across regional Wawa Catering customers
- Manage relationship of key accounts to ensure full transparency on issues and upcoming changes
- Ensure Wawa retains current business and achieves incremental profit and volume growth as set forth in the budget targets
- Organize daily, weekly and monthly plans to meet with new and existing clients to solicit catering using techniques agreed upon by the catering leadership team
- Gather and evaluate market intelligence to ensure Wawa Catering is best positioned to act quickly on changing market conditions
- Conduct detailed analysis at a customer level of portfolio profitability to understand order profiles, pricing, discounts, etc.
- Make recommendations and take required actions to ensure Wawa Catering maintains profitability targets
- Manage a growth planning process in accordance with Wawa’s strategic development plan for B2C and B2B Catering plans
- Partner closely with regional Store Operation leadership and store teams regarding selling tactics (key relationships, location focus), capacity and labor planning/constraints
- Manage the process of billing, invoicing, tax exemptions, reoccurring orders, collection efforts and contract management in conjunction with Corporate Accounting
- Manage customer info request email queue and sales team voicemail, ensuring customers receive a timely and accurate response
- Develop and manage the process of ensuring customer satisfaction from order intake to order completion
- Solidify large custom catering deals, including bids and contracts, ensuring customer expectations are met along with safeguarding operational feasibility and profit margins
- Ensure all activities fall within the operating guidelines set forth by Local, State and Federal food safety regulations
- Act as a brand ambassador for Wawa
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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