Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.44
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
retirement savings plan
Paid Time Off
Job Description
Cleveland Clinic's Main Campus is a world-renowned healthcare institution recognized for its cutting-edge research, innovative surgical advancements, leading-edge technology, and exceptional patient care. As one of the most respected healthcare organizations globally, Cleveland Clinic fosters a culture of collaboration, compassion, and dedication, where caregivers are valued as family members. The organization is committed to providing an environment where staff can thrive professionally while delivering the highest standards of care to patients and their families. With a range of specialized medical services and continuous efforts to enhance patient experience, Cleveland Clinic stands at the forefront of medical excellence and healthcare innovation.Show More
Job Requirements
- High school diploma or GED
- Basic computer skills such as Epic, Outlook, and other internal systems
- Two years of experience in a customer service role with at least one year providing face-to-face customer service
Job Qualifications
- High school diploma or GED
- Basic computer skills such as Epic, Outlook, and other internal systems
- Two years of experience in a customer service role with at least one year providing face-to-face customer service
- Associate’s degree preferred
Job Duties
- Ensure patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care
- Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport
- Access patient information to confirm appointment times, appointment locations and room numbers
- Provide some concierge services to assist patients and guests with accessing Internet information such as driving directions, restaurants, shopping, and amenities in the hospital and within the community
- Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience
- Correct and/or report safety, maintenance, and cleaning needs
- Respond to Code Blue and Code Red emergencies with appropriate equipment
- Coordinate patient needs with other departments
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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