Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hotels is a renowned hospitality company dedicated to delivering exceptional experiences through its comprehensive hotel services. Known for its commitment to quality, community, integrity, profitability, and fun, Concord Hotels offers an engaging work environment focused on associate development and guest satisfaction. The company operates multiple managed hotels providing clients with premium accommodations and event facilities, establishing itself as a preferred destination for meetings, trainings, reunions, receptions, and other special events. Concord Hotels prioritizes its associates by fostering a positive culture that adheres to its Associate First policy, ensuring employees feel valued and supported throughout their careers. The company also... Show More
Job Requirements
- High school diploma or equivalent
- At least 1 year of customer service experience, preferably in a hotel or event setting
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
- Ability to navigate through narrow, confined, or elevated spaces and move over sloping, uneven, or slippery surfaces
- Fluent in English
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree in a related field preferred
- At least 1 year of customer service experience, preferably in a hotel or event setting
- Strong communication and interpersonal skills
- Ability to manage multiple tasks simultaneously and work under pressure
- Proficiency in Windows operating systems
- familiarity with event management software is a plus
- Fluency in English
- additional languages are a plus
Job Duties
- Meet with group coordinators or hosts prior to functions to introduce yourself and confirm all arrangements are satisfactory
- Review and analyze banquet event orders (BEOs) to gather guest information, determine proper setup, timelines, and specific guest needs, including buffets and action stations
- Respond to and fulfill any special banquet event arrangements, ensuring compliance with client specifications
- Oversee the setup of meeting rooms to ensure they are show room ready and meet event specifications
- Act as the primary point of contact during events, addressing any issues or special requests promptly
- Coordinate with banquet staff to ensure smooth transitions between event phases
- Conduct post-event evaluations to gather feedback and identify areas for improvement
- Ensure all event materials are returned and rooms are restored to their original condition
- Assist in billing of conference billing
- Maintain accurate records of event details and communications
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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