Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
fitness center access
Career development opportunities
Employee wellness programs
Job Description
SIRO Boka Place is an innovative global lifestyle brand that marries world-class wellbeing with exceptional hospitality. Positioned uniquely as more than just a hotel, it takes pride in blending state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness into purpose-designed destination hotels. This brand fosters an environment where guests can unlock their peak mental and physical performance regardless of their backgrounds or goals. Each destination provides an immersive lifestyle experience allowing guests to live without compromise, balancing luxury with health and wellness. Nestled between pristine Adriatic waters and conserved mountainous greenery, SIRO Boka Place in Montenegro stands out as a coastal city... Show More
Job Requirements
- Minimum of three years in 4 or 5 star spa retail or hospitality experience
- Previous management or head receptionist experience in a luxury resort setting
- Relevant education or diploma in Spa Management or related field
- Proficiency with Spa Soft and Opera software
- Excellent sales marketing and guest relations skills
- Strong customer service orientation
- Ability to handle and resolve guest and staff issues effectively
- Detail-oriented approach to service and operational standards
- Capability to manage teams and motivate staff
- Flexibility to work evenings weekends and holidays
- Commitment to continuous professional development in wellness and spa industry
Job Qualifications
- Minimum of three years in 4 or 5 star spa retail or hospitality environment
- Previous experience as Assistant Spa Manager or Head Receptionist in a 5 star resort for at least two years
- Formal education and diplomas in Spa Management or Esthetician Education
- Skills in sales marketing and guest relations
- Strong customer service skills in luxury spa and hospitality industry
- Proficiency in spa management software such as Spa Soft and Opera
- Detail-oriented with skills to manage SOPs for service training inventory and payroll
- Experience handling guest and colleague situations effectively
- Ability to manage colleague performance issues promptly
- Strong coaching and motivation skills for achieving sales and service goals
- Professional and polished appearance
- Flexible schedule including evenings weekends and holidays
- Committed to staying updated with developments in Spa Industry
Job Duties
- Oversee the day-to-day operations of the spa including scheduling inventory management and staff supervision
- Ensure the spa meets the highest standards of service cleanliness and safety
- Develop and implement standard operating procedures to maintain consistency in service delivery
- Recruit train and mentor spa staff including therapists receptionists and wellness professionals
- Conduct regular performance evaluations and provide ongoing professional development opportunities
- Foster a positive and collaborative team environment encouraging staff to deliver exceptional guest experiences
- Ensure all guests receive personalized service that exceeds their expectations
- Address guest inquiries and concerns promptly ensuring a smooth and enjoyable experience
- Collaborate with the marketing team to promote spa services and wellness programs creating special packages and offers to attract guests
- Manage the spa’s budget including revenue forecasting expense control and profit maximization
- Analyze financial reports and adjust operational strategies to meet financial goals
- Identify opportunities to increase revenue through new services products and promotions
- Design and oversee recovery programs including therapeutic treatments cryotherapy red light therapy and fitness recovery services
- Stay updated on the latest wellness trends and incorporate them into the spa’s offerings
- Work with the fitness team to integrate recovery services into the hotel’s broader wellness programs
- Ensure all spa facilities and equipment are well-maintained coordinating with the maintenance team for repairs and upgrades
- Monitor inventory levels of spa products ordering supplies as needed and ensuring cost-effective use of resources
- Maintain a serene and inviting atmosphere in all spa areas from treatment rooms to relaxation lounges
- Assist in providing information for monthly financial and statistical reports for the Fitness Director incorporating proposals and recommendations regarding policy and operation at the Spa competition occupancy and usage market share and achievement of targets
- Monitor and survey spa performance through KPIs linking results with sales and marketing activities
- Contribute together with Fitness Director for identifying a fair incentive for the team to increase productivity and efficiency
- Actively involved and accountable for the achievement and regular review of the commercial plan and budget
- Provide leadership direction and support to employees at the Fitness lab to develop a highly motivated team who can deliver high standards of service in all areas
- Develop an annual training plan with the Fitness Director and ensure all employees are trained and developed to meet the needs of the business
- Ensure good practice is applied to all employee issues and follow hotel HR policies and procedures
- Motivate encourage and drive the team maintaining the correct level of professional and qualified personnel overseeing all facilities and activities within the Spa
- Oversee weekly schedules attendance sheets and sick leave and holiday arrangements
- Hold daily Recovery briefings and weekly Recovery department meetings
- Ensure colleagues annual vacation and public holidays are scheduled during slack operation periods and staggered to not affect the operation
- Create and maintain relations with spa guests and members by active presence in Recovery reception and other key guest areas
- Collate guest feedback from hotel surveys and communicate with the team
- Hold regular meetings with or without the presence of the Fitness Director and create strong relationships with key departments such as the Fitness lab Front Office Housekeeping and Maintenance
- Show initiative in dealing with guest complaints and make decisions that achieve instant guest satisfaction whenever possible
- Ensure all duties at the Recovery reception are well executed daily
- Ensure the facility is adequately manned at all times optimizing bookings in the system
- Responsible for opening and closing procedures when on duty
- Set an example in standards of professionalism attitude and appearance as required from staff
- Oversee weekly colleague schedules for therapists receptionists and attendants and keep attendance records and timesheets
- Oversee monthly inventories of products stock and linen
- Initiate and track all product orders including purchase and general stores
- Carry out regular health and safety reviews to ensure the spa meets legal requirements
- Conduct daily inspections of the Spa to monitor ambiance maintenance cleanliness health and safety colleague performance and security
- Be responsible for the health and safety of employees and guests in the Spa and adhere to health and safety manual guidelines and procedures
- Maintain a high standard of cleanliness throughout the facility at all times
- Be knowledgeable of contraindications of services and products and act accordingly
- Assist with duties as required by Director or other management team members
- Be aware of cybercrime and common scams filtered and detected by IT team to protect guest and company safety
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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