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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.45 - $20.15
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Competitive wages
Employee assistance program
Career development opportunities
Job Description
Hampton Roads Transit (HRT) is a vital public transportation provider serving the Hampton Roads region, known for its commitment to offering reliable, efficient, and accessible transit services to its diverse community. As a trusted government agency, HRT operates a wide array of bus routes and commuter services designed to connect residents to employment, education, healthcare, and recreational opportunities throughout the region. With a focus on enhancing quality of life through innovative transportation solutions, HRT prides itself on maintaining high standards of customer service, safety, and environmental responsibility. The agency’s mission centers on supporting sustainable mobility and regional economic growth by... Show More
Job Requirements
- High school diploma or GED
- minimum of one to two years customer service experience
- experience operating multi-line telephone systems
- ability to handle emergency situations calmly and efficiently
- excellent interpersonal and communication skills
- proficiency in Microsoft Office and telephone systems
- must possess a valid driver's license and acquire a Virginia driver's license within 60 days if applicable
- knowledge of all transit services, routes, transfer points, fares, and company policies
- ability to lift and carry up to 25 lbs
- flexibility to work varied hours and report during severe weather
- ability to manage multiple priorities with little or no supervision
Job Qualifications
- High school diploma or GED
- minimum of one to two years customer service experience
- experience with switchboard operation
- strong interpersonal skills
- excellent written and oral communication skills
- ability to work independently and multi-task in a fast-paced environment
- proficiency in Microsoft Office, Word, Excel, Outlook
- proficiency with Avaya Phone System and ID Card Database
- strong problem-solving skills
- sense of urgency and dedication to customer service
- ethical and able to maintain confidentiality
- valid driver's license
Job Duties
- Operates telephone/switchboard service
- answers internal and external calls
- greets and directs customers
- provides information and assistance regarding telephone numbers and calls
- produces ID cards
- receives Lost and Found and ensures proper accountability and temporary storage
- updates database
- keeps immediate supervisor well informed of activities and problems
- performs general administrative duties as assigned
- responds to serious incidents, crises, and emergencies in accordance with established policies and procedures
- complies with HRT policies
- manages records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures
- performs other duties as assigned by management to meet department needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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