Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
supportive work environment
Job Description
Big R Stores is a well-established retail company known for its extensive range of products including farm and ranch supplies, outdoor recreation gear, and home and garden goods. Their commitment to customer satisfaction and community service has made them a trusted name in the regions they serve. Among their various service offerings, Big R Stores features a dedicated Small Engine Repair Center based in Pueblo, CO. This repair center specializes in maintenance and repair services for small engines and equipment, providing customers with expert assistance and dependable service to keep their equipment running smoothly. The center is a vital component... Show More
Job Requirements
- A valid driver's license
- Ability to communicate effectively with customers and technicians
- Strong organizational skills
- Ability to handle shipping and receiving duties
- Capability to manage work orders and repair logs
- Physical ability to lift and move small equipment
- Comfort working in a shop office environment
- Willingness to take constructive direction and instruction
- Proficiency with computer systems and software
Job Qualifications
- Previous shop and mechanical knowledge preferred
- Strong organizational skills
- Customer service orientation
- Effective communication skills
- Ability to work collaboratively with team members and management
- Proficiency in computer operations
- Ability to lift and move small equipment
- Experience in managing service documentation and transactions
Job Duties
- Answer all incoming service department calls and walk-ins with minimal consultation with technicians
- Work with customers to resolve complaints and issues
- Utilize strong organizational and customer service skills to order parts and support service technicians
- Handle all shipping and receiving duties
- Build, update, and complete work orders
- Maintain repair log to ensure efficiency and prevent delays
- Monitor open work orders and parts order status and follow up with service techs
- Follow triage process to speed check-in and diagnosis
- Check in equipment daily to keep workflow moving
- Establish priorities for customer service requests and coordinate with management
- Keep all service and repair equipment tagged according to call tag/ribbon system
- Accept repair payments, manage safe and register, make bank deposits and cash orders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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