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Receptionist/Scheduler (DHWC- Behavioral Health)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.15
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
flexible schedule
Job Description
The hiring organization is a well-established medical and dental clinic known for providing comprehensive healthcare services across a variety of specialties including medical, dental, behavioral health, psychiatry, physical therapy, and more. With a strong focus on patient-centered care, the clinic is committed to maintaining an efficient and welcoming environment for patients and staff alike. This healthcare facility emphasizes adherence to privacy standards such as HIPAA, ensuring that protected health information is handled with the utmost confidentiality. Serving diverse populations, the clinic is attentive to the needs of its community and upholds a reputation built on trust and quality service.
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Job Requirements
- High school diploma or equivalent required
- one year of medical and dental receptionist experience required
- knowledge of medical and dental terminology and procedures preferred
- fluency in English required
- bilingual proficiency in Spanish required
- proficiency with electronic health record (EHR) systems required
- ability to handle physical demands including bending, stooping, twisting, turning, walking, sitting and standing for extended periods, and lifting up to 25 pounds
- strong interpersonal and organizational skills
- ability to prioritize tasks and resolve issues
- professional and confidential communication skills
Job Qualifications
- High school diploma or equivalent
- one year of medical and dental receptionist experience
- knowledge of medical and dental terminology and procedures preferred
- strong interpersonal, organizational, and multitasking skills
- professional and confidential communication
- fluent in English and bilingual in Spanish
- proficient in Internet use, Microsoft Office Suite (Outlook, Word, Excel), Smartsheet, and electronic health record (EHR) systems
- ability to communicate clearly with patients and staff
Job Duties
- Retrieves high volume of incoming calls, screens and directs to appropriate personnel or department
- schedules, updates, and accommodates patient preferences for patient appointments for multiple providers and departments
- maintains privacy of protected health information (PHI) in accordance with HIPAA
- maintains medical and/or dental electronic records
- supports all clinic and clinical support areas of organization including Medical, MAP, Health Education, Dental, Behavioral Health, Psychiatry, Physical Therapy, Charity Care, Parenting and Registration departments
- collects payments for services and products and prepares deposits daily
- collects and reviews registration documents
- provides excellent customer service
- processes requests for external medical records
- welcomes on-site visitors, determines nature of business, and announces visitor to appropriate personnel
- orders, receives, and maintains office supplies
- assists in the resolution of complaints, requests, and inquiries from all patients
- routes incoming, outgoing mail, and correspondence, including e-mail and faxes
- performs other clerical duties as needed such as filing, faxing, photocopying, and collating
- responds rapidly and appropriately to complaints, volatile patients, and clients
- initiates de-escalation, remedies and resolutions or elevates to appropriate leader or another staff member
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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