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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Standard Hours
Benefits
Competitive compensation package
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid holidays
vacation
Paid Time Off
401K with company match
employee discount
Employee assistance program
Employee Referral Program
Job Description
Rimports is a dynamic company that prides itself on delivering quality products and exceptional customer service. As a leader in its industry, Rimports has cultivated a professional and supportive work environment. The company is committed to fostering a culture of integrity, teamwork, and continuous improvement. It operates with a strong focus on quality and customer satisfaction, which has helped it build a solid reputation in the market. Established with a vision to provide excellent products and services, Rimports has grown steadily and offers opportunities for career advancement and personal growth.
The Receptionist/Customer Support position at Rimports is vital ... Show More
The Receptionist/Customer Support position at Rimports is vital ... Show More
Job Requirements
- High school diploma or equivalent
- Must be authorized to work in the U.S.
- Must pass pre-employment drug test
- Previous experience in customer service and office administration
- Proficiency in MS Office
- Ability to type 60 plus WPM
- Positive attitude and strong work ethic
- Ability to work independently
- Organized with excellent time management
- Excellent verbal and written communication skills
Job Qualifications
- Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, Excel and Outlook
- Ability to type 60 plus WPM
- Previous experience in customer service and office administration
- Strong verbal and written communication skills
- Positive attitude and strong work ethic
- Ability to work independently with little or no supervision
- Organized and dependable with excellent time management
- Detail oriented and comfortable in fast-paced environments
- Associates degree preferred
Job Duties
- Assist onsite guests
- Assist executives, the quality department, and the outlet store as necessary
- Answer telephones and direct caller to appropriate associate
- Transfer a caller to an associate's voice mailbox when unavailable
- Greet and direct visitors to the company, assign visitor badges
- Take and retrieve messages for various personnel
- Provide company information such as address, directions, fax numbers, website
- Assist with clerical duties such as photocopying, faxing, filing and collating
- Resolve product or service problems by clarifying complaints and determining solutions
- Provide timely and accurate information about customer order status and product knowledge
- Process customer orders, changes, and returns according to policies
- Provide feedback to the company regarding service failures or customer concerns
- Build sustainable relationships through open and interactive communication
- Help increase brand awareness through social media
- Keep work area clean and uncluttered
- Report safety concerns immediately
- Perform other tasks as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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