Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.25 - $21.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
flexible scheduling
Job Description
The Office of Admission at our institution plays a vital role in welcoming prospective students and their families through a variety of campus visit experiences. Our office is committed to providing exceptional customer service and creating a positive and informative environment that highlights the strengths and opportunities available at our college or university. We are a dedicated team focused on enrolling students who will thrive academically, socially, and personally. We organize numerous on-campus events, tours, and information sessions throughout the year, facilitating meaningful interactions between prospective students and our community while ensuring smooth operational flow for these activities.
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Job Requirements
- the ability to project a positive public image in person and over the phone
- the ability to communicate effectively in person, over the phone and in writing
- the ability to proofread and edit
- excellent writing skills preferred
- demonstrates exceptional customer service skills
- high school diploma
- 2-3 years of customer service experience
- 2-3 years of general clerical experience
- keyboarding at 50 w.p.m.
- proven ability to utilize computer hardware and software including Microsoft Windows software such as Excel and Word, including advanced merging and mailings from a spreadsheet
- willingness to learn how to work in the communication and visit system used by the Office of Admission
- proven organizational skills, the ability to multitask and attention to detail
Job Qualifications
- high school diploma
- 2-3 years of customer service experience
- 2-3 years of general clerical experience
- keyboarding at 50 w.p.m.
- proficiency in Microsoft Excel and Word including advanced mail merges
- effective communication skills in person, phone, and writing
- excellent proofreading and editing skills
- proven organizational skills and attention to detail
- ability to multitask efficiently
- willingness to learn new communication and visit management systems
- exceptional customer service skills
Job Duties
- greet and welcome campus visitors and prospective students
- answer and route phone calls and emails to appropriate staff
- prepare the admission presentation space daily
- manage and coordinate daily schedules for campus visits
- assist with scheduling tours, events, and meetings with faculty and coaching staff
- prepare registration materials and visit packages for on-campus events
- track RSVPs and send reminder emails for admissions events
- communicate with high school contacts about counselor travel
- train student and regular employees on desk operations and customer service
- provide clerical and financial administrative support as backup
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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