Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Paid holidays
Employee assistance program
Job Description
The Office of Admission is an integral part of a higher education institution, dedicated to welcoming prospective students and their families, providing information, guidance, and support throughout the admissions process. This office plays a critical role in representing the institution to the public and creating a positive first impression. The environment is dynamic and fast-paced, requiring team members to be personable, organized, and highly communicative. The Office focuses on managing campus visits, coordinating events, and maintaining communication with prospective students, their families, and partnering high schools. The commitment to exceptional customer service and efficient administrative support is paramount to the... Show More
Job Requirements
- project a positive public image in person and over the phone
- communicate effectively in person, over the phone, and in writing
- proofread and edit documents
- demonstrate exceptional customer service skills
- have a high school diploma
- possess 2-3 years of customer service experience
- possess 2-3 years of general clerical experience
- keyboard at 50 w.p.m
- utilize computer hardware and software including Microsoft Windows software such as Excel and Word including advanced merging and mailings
- be willing to learn communication and visit systems used by the Office of Admission
- have proven organizational skills
- multitask effectively
- have attention to detail
Job Qualifications
- high school diploma
- 2-3 years of customer service experience
- 2-3 years of general clerical experience
- exceptional customer service skills
- effective communication skills in person, phone, and writing
- ability to proofread and edit
- keyboarding skills at 50 w.p.m
- proficiency with Microsoft Windows software such as Excel and Word including advanced merging and mailings
- organizational skills
- ability to multitask and attention to detail
Job Duties
- serve as the first point of contact for prospective students and their families
- welcome campus visitors and ensure the admission presentation space is prepared
- route phone calls and emails to appropriate staff
- manage and coordinate daily schedules for campus visits
- assist with scheduling tours, events, and related correspondence
- prepare registration materials for on-campus admission events and yield receptions
- communicate with high school and college fair contacts regarding counselor travel
- support the Assistant Director of Admission with ongoing projects
- distribute daily text and email messages to staff
- assemble visit packages and maintain inventory
- generate after-interview letters
- maintain a welcoming reception area including managing supplies
- post names of visiting students and event announcements
- track RSVPs and manage registration lists
- compile class options and assign hostesses for Senior Preview Days
- maintain and update electronic appointment schedules
- coordinate mailing of invitations and materials
- train student and regular employees on operations and customer service
- provide clerical support and assist with financial administrative backups
- support special projects for senior staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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