Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee assistance program
Professional Development
Job Description
Our organization serves as a dedicated provider of cemetery and burial services within the Kansas City area, with responsibilities extending to multiple diocesan cemeteries as well. We focus deeply on supporting families through sensitive times, and we strive to maintain impeccable administrative and operational standards across cemetery functions. Our team embodies compassion, professionalism, and respect, working collectively to ensure that every family's needs are met with dignified care. The facilities we oversee include three cemeteries in the Kansas City region specifically for interment services and four additional diocesan cemeteries where aspects such as pre-need sales are actively managed. We pride... Show More
Job Requirements
- Previous receptionist or secretary experience or prior customer service experience
- Very good interpersonal skills and ability needed to work with families and co-workers
- Good working knowledge of Microsoft suite of products
- Work with a sense of urgency to ensure burial service information is gathered and provided to all internal and external contacts
- Ability to multi-task
- Availability to work one 4 hours shift every third Saturday
- Must work Memorial holiday weekend
Job Qualifications
- Previous receptionist or secretary experience
- Prior customer service experience
- Strong interpersonal skills to work with families and co-workers
- Good working knowledge of Microsoft Office suite
- Ability to work with a sense of urgency
- Ability to multitask
- Availability to work one 4-hour shift every third Saturday
- Must work Memorial Day weekend
- Knowledge of cemetery operations preferred
- Practicing Catholic in good standing preferred
Job Duties
- Answer phone call inquiries, complaints, or direct calls to appropriate personnel
- Assist visitors by either answering their questions or directing them to the appropriate individual
- Record complaints and coordinate resolution
- Receive and document first call information for interment procedures
- Research service requirements and complete information packages
- Alert staff about details required to prepare burial space and service
- Complete monthly reports on interments by cemetery and arrangement type
- Maintain accurate files on deceased persons' locations, family, and services provided
- Match invoices to customer deposits and complete electronic deposits
- Prepare deposit slips for cash and checks
- Maintain a cash log
- Maintain records and coordinate winter decoration orders
- Track sales by location and inform grounds crew
- Receive payments and complete invoices
- Order office supplies
- Type correspondence
- Maintain office files
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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