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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid holidays
employee discount
Profit sharing program
Job Description
Bimmer Motor Specialists (BMS), located in Coppell, TX, is a family-owned luxury automotive repair facility that has been proudly servicing the Dallas-Fort Worth (DFW) metroplex for over 15 years. Since its establishment in 2008, BMS has remained committed to delivering quality repairs with honesty and integrity, embodying a mission to treat customers like family while keeping their vehicles safe and reliable on the road. This dedication has earned BMS a loyal customer base that spans the entire metroplex and has built a strong reputation through word-of-mouth referrals. The company culture at BMS is deeply rooted in teamwork, integrity, positivity, and... Show More
Job Requirements
- High school diploma or equivalent
- Three or more years of customer service experience preferred
- Clear and pleasant speaking voice
- Ability to communicate and understand English including reading and writing
- Strong organizational ability
- Ability to work under pressure
- Professional appearance and work ethic
Job Qualifications
- Clear and pleasant speaking voice
- Attention to detail with a strong organizational ability
- Ability to concentrate and listen amid distractions and interruptions
- Able to work under pressure
- Ability to take complete messages including names, numbers, etc
- Ability to relay call or telephone message to correct individual
- Possess excellent customer relations abilities
- Polite and courteous manner
- Cooperative attitude
- Team-oriented
- High school diploma or equivalent
- Ability to communicate and understand English including reading and writing
- Spanish is a plus
- Professional appearance and work ethic
- Automotive terms or some background in cars or automotive industry is a plus
Job Duties
- Answer all calls in a professional and friendly tone and screen when necessary
- Check-in and create repair orders for service advisors and intake the vehicle
- Assist with any and all customer service situations
- Ensure that every customer is satisfied and happy
- Greet customers and enter customer information into our system
- Schedule weekly appointments accordingly
- Understand and take note of customer complaints or concerns to ensure customer satisfaction
- Customer follow-up and updates when needed
- Create callback notes for service advisor
- Consistently check email and texts for client communications
- Support the staff
- Check out and handle client payments accordingly
- Make sure the front area is kept clean and presentable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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