Receptionist/Administrative Assistant 2025
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Standard Hours
Benefits
Healthcare benefits
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
American Councils for International Education is a premier international nonprofit organization dedicated to creating educational opportunities that prepare individuals and institutions to thrive in an increasingly interconnected and rapidly changing global environment. With a professional staff of over 400 employees located in the United States as well as in countries across Eastern Europe, Asia, and the Middle East, American Councils leads with a commitment to academic exchanges, overseas language immersion, data-driven research, and educational development programs. These innovative programs are designed to broaden individual perspectives, increase knowledge, and foster deeper understanding among participants. The organization is headquartered in Washington, DC,... Show More
Job Requirements
- High school diploma or equivalent
- Previous receptionist or administrative experience preferred
- Excellent communication and interpersonal skills
- Proficiency in basic office software such as Microsoft Word and Excel
- Knowledge of SharePoint is a plus
- Ability to handle physical tasks including moving packages up to 50 pounds
- Ability to work full-time on-site with a consistent schedule
- Strong organizational skills and attention to detail
- Capability to manage multiple tasks simultaneously and prioritize effectively
- Willingness to work occasional extended hours to support events
- Reliable and punctual work ethic
- Ability to interact professionally with a diverse, international clientele
Job Qualifications
- Self-sufficient, proactive, and fast learner with excellent note-taking skills
- Highly dependable, reliable, and punctual
- Demonstrated expertise in customer service and understanding of greeting protocol, especially for international visitors
- Experience as a receptionist in a busy office with high call volume
- Outstanding verbal communication skills
- Basic proficiency in word processing and spreadsheet software
- Experience with SharePoint
- Foreign language skills and multicultural experience preferred
- Familiarity with student exchange programs or American higher education helpful
- Ability to handle prolonged sitting at a desk
- Capable of handling packages weighing up to 50 pounds
- Expected to work on-site five days per week, 9am-5pm, no remote option
Job Duties
- Answers incoming telephone calls and routes to appropriate party or voicemail
- Assists callers in identifying the appropriate party to whom the call should be directed
- Monitors and forwards incoming fax and text/voicemail messages to relevant parties
- Assists callers with general questions about the organization and programs
- Operates reception telephone application and console, monitors performance and reports problems to IT staff
- Provides reception phone operation training to backup staff
- Greets visitors and alerts relevant American Councils staff
- Assists with and monitors reception area activity
- Maintains organized and clean reception area
- Maintains, updates, and distributes office information and lists using SharePoint
- Checks email inbox and routes messages to appropriate staff
- Places business card orders
- Codes administration invoices and prepares check requests
- Oversees booking of conference rooms via Outlook Room finder and CommercialCafe app
- Receives, sorts, and distributes incoming and overnight deliveries
- Processes outgoing shipments and operates mail machine
- Monitors courier deliveries and notifies recipients
- Prepares and updates mailbox labels
- Assists staff with mailing inquiries and supplies
- Reports building maintenance issues
- Supports administrative services during absences
- Provides administrative support to HR Director
- Provides backup for office supplies, mail, and equipment repairs
- Assists with building maintenance issues
- May work outside normal hours to support organizational events
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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