Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Standard Hours
Benefits
Healthcare benefits
Paid Time Off
Retirement plan options
Professional development opportunities
Commuter Benefits
Employee assistance program
flexible spending accounts
Job Description
American Councils for International Education is a renowned international nonprofit organization dedicated to creating educational opportunities that empower individuals and institutions to thrive in a rapidly evolving and interconnected global landscape. With a workforce of over 400 full-time professionals based across the United States and key locations in Eastern Europe, Asia, and the Middle East, American Councils is at the forefront of academic exchange programs, language immersion experiences, data-driven research, and educational development initiatives. The organization is committed to broadening perspectives, increasing knowledge, and fostering a deeper understanding among diverse populations through innovative and impactful programs.
The Receptionist/Administrative Assistant p... Show More
The Receptionist/Administrative Assistant p... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in receptionist or administrative assistant role
- Exceptional customer service skills
- Proficiency with Microsoft Office and SharePoint
- Ability to manage multiple tasks and prioritize effectively
- Strong communication and interpersonal skills
- Physical ability to handle mail packages up to 50 pounds
- Must be available to work standard office hours with occasional extended hours
- Must be punctual and dependable
- Must be able to work in office five days a week
- Willingness to occasionally come in early or stay late for events
- Must adhere to nonprofit workplace policies
- Commitment to equal employment opportunity
- Compliance with federal employment and safety regulations.
Job Qualifications
- Self-sufficient, proactive, and a fast learner with excellent note-taking skills
- Highly dependable, reliable, and punctual to ensure full coverage of the front desk
- Demonstrated expertise in customer service and understanding of protocol for greeting visitors and callers
- Experience in a receptionist role in a busy office with a high volume of incoming calls
- Outstanding verbal communication skills with ability to quickly identify needs and connect calls or visitors
- Basic word processing and spreadsheet skills including SharePoint
- Foreign language skills and multicultural experience preferred
- Familiarity with student exchange programs or American higher education is helpful
- Capable of prolonged sitting
- Responsible for handling package and mail distribution including moving packages up to 50 pounds
- Must work on-site full-time, no remote work option.
Job Duties
- Answers incoming telephone calls and routes to appropriate party or voicemail
- Assists callers in identifying the appropriate party to whom the call should be directed
- Monitors and forwards incoming fax and text/voicemail messages to relevant parties
- Assists callers with general questions about the organization and programs
- Operates reception telephone application and console, monitors its performance and reports problems to IT staff
- Provides reception phone operation training to backup staff
- Greets visitors and alerts relevant American Councils staff
- Assists with and monitors reception area activity on behalf of organization
- Maintains an organized and clean reception area
- Maintains, updates and distributes general office information and lists using SharePoint
- Checks American Councils’ e-mail box and routes to appropriate staff
- Places business card orders
- Codes administration invoices and prepares check requests for payment
- Oversees the booking of conference rooms through Outlook Room finder
- Oversees building’s conference room bookings via CommercialCafe app
- Receives, sorts and distributes incoming and overnight deliveries and notifies staff
- Processes daily outgoing USPS shipments as a mail machine operator
- Checks mailbox daily for incoming mails
- Monitors courier and other deliveries and notifies recipients
- Prepares and updates mailbox labels
- Assists staff with mailing inquiries, supplies, and procedures
- Reports building maintenance issues
- Assists in the oversight of administrative services during staff absences
- Provides administrative support to the HR Director
- Provides backup for administration staff related to office supplies, mail, equipment repairs
- May work early or late to support organizational events.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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