Receptionist - Xperience Restaurant Group
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
Annual bonus
Medical insurance
Dental Insurance
Vision Insurance
401(k) match
Company-paid Life Insurance
Company-paid AD&D
Paid vacation
Paid sick time
Paid holidays
Tuition Reimbursement
Employee Referral Program
Free Food
Wellness perks
Financial education
Partner discounts
Pet insurance
legal services
Job Description
Xperience Restaurant Group (XRG) is a premier hospitality company dedicated to delivering extraordinary dining experiences across its diverse portfolio of restaurants and brands. Founded on the principles of excellence and passion for the hospitality industry, XRG is recognized for creating not just meals but unforgettable experiences that resonate with both customers and employees alike. The group has earned the distinction of being a certified Top Workplace for five consecutive years, reflecting its commitment to fostering a positive workplace culture where team members thrive and grow. As a leader in the restaurant sector, XRG continuously sets high standards for service quality,... Show More
Job Requirements
- Proof of eligibility to work in the United States
- Ability to walk for long periods and stand for short periods
- Ability to push and lift up to 50 lbs
- Ability to repeat the same movements for long periods
- Ability to understand and speak clearly
- Willingness to work varied shifts including days, nights, weekends and holidays as needed
- In event of absence, duties will be assumed by another qualified employee
Job Qualifications
- Strong ability to multi-task in a high paced environment
- Strong communication and people skills
- Excellent organizational and time-management skills
- Commitment, dedication, and self-motivation
- Knowledge of customer service orientation
- Professional attitude and appearance
- Excellent written and verbal communication skills
- Familiarity with InMoment and Chatmeter software
- Proficient in MS Office including Word, Excel, Outlook, and Access
- Effective collaboration skills
Job Duties
- Opening and closing RSC duties such as unlocking and locking doors, brewing coffee, turning on/off TVs, and light cleaning
- Regular and predictable attendance and punctuality
- Greet, interact, offer beverages, and direct all visitors to the RSC
- Connect guests to appropriate staff
- Create a positive and memorable experience for customers, clients, partners, employees, and investors
- Answer multi-phone line with excellent customer service and professionalism
- Receive, sort and forward incoming mail
- Inform employees of visitors’ arrivals or cancellations
- Assist with clerical duties such as photocopying, faxing, filing and collating
- Keep the reception area clean and organized according to company standards
- Respond timely to guest feedback through Chatmeter, XRG website, email, or personal call
- Forward guest comments to regional directors and follow-up to ensure inquiries are answered promptly
- Perform other duties, tasks, or projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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