Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
401(k) Plan
Paid vacation
Paid holidays
Personal hours
Family medical insurance
Dental Insurance
Vision Insurance
long-term disability insurance
short-term disability insurance
Employee assistance program
educational assistance
Local discounts
resort discounts
Uniform services
Dry-cleaning services
Discounted meals
Job Description
Nemacolin is a world-renowned luxury resort nestled in the Laurel Highlands of Southwestern Pennsylvania, spread across 2,200 scenic acres. The resort offers an unparalleled guest experience with an array of upscale accommodations including The Chateau, Falling Rock, The Lodge, The Homes, and The Estates. Renowned for its sophisticated blend of rustic charm and modern elegance, Nemacolin has earned prestigious accolades such as the Forbes Travel Guide Five-Star and AAA Five-Diamond ratings. The resort features high-end dining options including the Forbes Five-Star and AAA Five-Diamond Lautrec restaurant, championship golf courses designed by Pete Dye, award-winning spa treatments, Orvis-endorsed fly fishing, a... Show More
Job Requirements
- High energy level
- In good physical condition
- Ability to sit or stand for long hours
- Ability to lift 40 lbs
- Candidate must be able to speak English
Job Qualifications
- Prior customer service experience required
- Sales experience preferred
- Appropriate phone etiquette required
- Prior knowledge of pet breeds and experience with pet grooming requirements preferred
- Must be a team player
- Possess excellent customer service skills
- Good math skills
- Ability to work in a fast pace environment
- Ability to perform all front desk functions including reservations and guest check-ins/outs
- Ability to deliver quality customer service
- Leadership
- Enthusiasm
- Determination
- Willingness to learn
- Genuine interest in the pet care profession
- Candidate must be able to speak English
Job Duties
- Welcome guests to the Wooflands
- Facilitate daily activities, group programs, opening and closing procedures
- Perform administrative tasks such as filing, data entry
- Provide guests with lodging, daycare, grooming, and training information
- Ensure that pets have required vaccines
- Communicate with Vet Clinic for lodging pet appointments
- Collect daily stats and complete cash handling/bank operations
- Determine guest status and inform service provider of their arrival
- Handle all calls promptly and courteously, providing accurate information
- Post all charges following accounting procedures
- Run closing reports and balance bank at end of shift
- Sell retail products and assist in monthly inventory
- Assist in reaching budget/sales goals through upgrading or upselling services
- Maintain accurate status of each guest in-house
- Inform supervisor of any front desk problems or questions
- Ensure that guests are billed correctly
- Follow through with gift certificate and special promotion redemption
- Collect payment on all services and post to the correct account and service
- Audit daily accounting activities
- Book all grooming and daycare appointments
- Keep Front Desk organized and neat at all times
- Review and keep up-to-date on all department and resort memos
- Keep lobby area clean and tidy
- Deliver messages as required
- Schedule includes day, evening, weekends, and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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