Receptionist Weekend at Forest Park Nursing & Rehabilitation Dallas, TX
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Job Description
Forest Park Nursing & Rehabilitation is a premier healthcare provider located in Dallas, TX, specializing in long-term care, rehabilitation services, and skilled nursing. The facility is committed to delivering compassionate and comprehensive care to its residents, ensuring their dignity and comfort throughout their stay. With a focus on a supportive and inclusive environment, Forest Park Nursing & Rehabilitation operates with a mission to enhance the quality of life for its residents by combining professional medical expertise with personalized care.
The role of the Evening Receptionist at Forest Park Nursing & Rehabilitation is a vital position within the facility, design... Show More
The role of the Evening Receptionist at Forest Park Nursing & Rehabilitation is a vital position within the facility, design... Show More
Job Requirements
- High school diploma
- proficiency in Microsoft Office applications such as Word, Excel and Outlook
- strong communication skills
- ability to work evening shifts and weekends
- previous experience in customer service or healthcare preferred
- ability to collaborate with diverse teams
- understanding of federal and state healthcare regulations is beneficial
Job Qualifications
- High school diploma
- proficiency with Microsoft Office including Word, Excel and Outlook
- effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, and governmental agencies
- experience in customer service or reception preferred
- knowledge of healthcare environment a plus
- ability to handle confidential information with discretion
Job Duties
- Meet and greet all new residents to facility
- explain and orient residents to facility services such as telephone, cable, dietary preferences, laundry and activities
- resolve customer requests, questions and complaints
- provide information to improve customer service
- serve as liaison between residents and other departments
- conduct inquiries on customer satisfaction
- report information using recommended tools and forms
- identify, research and resolve customer concerns
- report trends to Quality Assurance Committee
- follow up on customer inquiries not immediately resolved
- coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies
- arrange for consults for residents annually or as needed
- serve as role model to foster superb customer service
- assist the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies
Job Qualifications
Experience
No experience required
Job Location
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