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Ada County

Receptionist - Victim Center

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $18.78
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
Health Insurance
Retirement Plan
Employee assistance program
Professional development opportunities
Life insurance
Flexible Schedule

Job Description

The Ada County Prosecutor's Office is a pivotal government institution committed to serving Idaho's largest community by ensuring it remains a safe and secure place for residents and businesses alike. The office prioritizes justice by giving a voice to crime victims and advocating vigorously on behalf of the citizens of Ada County. Dedicated professionals within this office work closely with law enforcement, public and private sector personnel, and the general public to uphold the law and foster a safe community environment. As a vital part of the legal and civic infrastructure, the Ada County Prosecutor's Office provides essential services that... Show More

Job Requirements

  • High school diploma or equivalent
  • preference may be given to applicants with experience as a receptionist
  • knowledge of modern office equipment and general office practices and procedures
  • knowledge of English spelling and grammar
  • knowledge of general clerical account-keeping practices
  • skill in communicating with culturally diverse populations
  • skill in operating a computer terminal or personal computer
  • proficient at typing
  • ability to operate a multi-line telephone console that has a high call volume at times
  • ability to learn the function and mission FACES Victim Center
  • ability to work with people who may be under stress, irritated or angry
  • ability to maintain harmonious working relationships with other employees
  • ability to maintain confidentiality
  • ability to interpret rules, regulations, policies, and procedures following explicit guidelines
  • ability to prioritize tasks and display flexibility to pivot to business needs
  • ability to collect, handle, and account for money
  • the incumbent is subject to a criminal records check and fingerprinting
  • the incumbent is expected to adhere to the code of ethics for the legal profession
  • the incumbent will work closely with law enforcement and both public and private sector personnel

Job Qualifications

  • High school diploma or equivalent
  • preference may be given to applicants with experience as a receptionist
  • knowledge of modern office equipment and general office practices and procedures
  • knowledge of English spelling and grammar
  • knowledge of general clerical account-keeping practices
  • skill in communicating with culturally diverse populations
  • skill in operating a computer terminal or personal computer
  • proficient at typing

Job Duties

  • Operates a central telephone console to receive and route calls
  • receives, records and transmits telephone messages to appropriate parties
  • serves as front-facing contact for the public, greets and directs guests and visitors to appropriate offices, locations or staff members
  • answers general questions about Victim Center and co-located agencies
  • obtains information and operates multiple computer programs to respond to questions and requests
  • assists with completion of intake forms as needed
  • assists in paperwork and mail distribution
  • data entry as required
  • monitors and escorts visitors per security requirements
  • resolves inquiries from individuals in person, by telephone, electronically, and via correspondence
  • drafts basic written communications

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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