Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Job Description
The Residence at Natick South is a senior living community situated in Natick, MA, renowned for its commitment to providing high-quality living experiences to its residents. This establishment is part of LCB Senior Living, a reputable organization dedicated to creating welcoming, supportive, and engaging environments for seniors. With a clear mission to enhance the lives of its residents, The Residence at Natick South emphasizes dignity, respect, and compassionate care as key values guiding their services and community culture. The employment opportunity for a Front Desk Associate at this location offers a competitive pay range between $18.00 and $20.00 hourly, catering... Show More
Job Requirements
- High school diploma or GED preferred
- Six months to one year prior reception experience in an office environment
- Must have knowledge of basic telephone reception systems and techniques
- Must be able to handle all incoming telephone calls and visitors in a pleasant and courteous manner
- Ability to respond calmly to emergency situations
- Ability to communicate in English both orally and in writing
- Must be able to type and use a computer
- Must be able to lift a minimum of fifteen pounds and carry objects
- Must be able to push and pull carts, and continuously walk, sit, and stand
- Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height as tasks dictate
- Must use good body mechanics
- Finger and hand dexterity to handle and manipulate instruments and equipment
- Visual and auditory acuity
Job Qualifications
- Must have knowledge of basic telephone reception systems and techniques
- Ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner
- Provide clerical support and represent the residence professionally
- Ability to respond calmly to emergency situations
- Ability to communicate in English both orally and in writing
- Focused and dedicated to provide excellent customer service
- High school diploma or GED preferred
- Six months to one year prior reception experience in an office environment
- Typing or word processing experience preferred
Job Duties
- Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community
- Have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals
- Perform all duties and responsibilities with a positive attitude
- Handle incoming telephone calls in a professional and courteous manner and direct them accordingly
- Greet guests and visitors in a professional and courteous manner and direct them accordingly
- File correspondence
- Sort mail
- Record and type guest meal charges
- Maintain and file resident safety sheets
- Type correspondence as needed
- Coordinate front desk activities
- Maintain the front desk in a neat and orderly manner
- Respond to emergency situations by contacting appropriate party such as 911, fire department, police etc
- Attend required in-service training sessions and orientations
- Respond to residents needs in a courteous manner
- Update the communication log book on a regular basis
- Maintain community brochures and stock
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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