Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $21.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Flexible Schedule
part-time hours
competitive hourly wage
Paid training
opportunities for professional development
inclusive work environment
Employee support programs
Job Description
Bliley's is a well-established funeral home that has served its community with compassion, professionalism, and dedication. Operating multiple locations, including Bliley's Augusta, Bliley's Chippenham, and Bliley's Staples Mill, the organization prides itself on providing respectful and supportive services to families during sensitive times. As a company rooted in community values, Bliley's emphasizes inclusivity and equal opportunity in its hiring practices and workplace environment. The company acknowledges the emotional nature of its services and maintains a focus on both customer care and operational excellence.
The role of the Receptionist Team Lead at Bliley's is a pivotal position responsible for supervi... Show More
The role of the Receptionist Team Lead at Bliley's is a pivotal position responsible for supervi... Show More
Job Requirements
- High school diploma or GED
- Strong leadership and organizational skills
- Significant ability to work independently
- Exhibits a high degree of sensitivity and caring for families experiencing a loss
- Well-groomed with a neat clean and professional appearance
- Pleasant personality and excellent verbal and written communication skills
- Demonstrates consistent care and concern for guests and associates regardless of diverse backgrounds and presentations
- Regularly required to sit stand walk reach bend lift listen and talk
- May need to transport items weighing up to 15 pounds and stand for one to two hours at a time
Job Qualifications
- High school diploma or GED
- Strong leadership and organizational skills
- Significant ability to work independently
- Pleasant personality and excellent verbal and written communication skills
- Demonstrates consistent care and concern for guests and associates regardless of diverse backgrounds and presentations
- Experience in a customer service or hospitality role preferred
- Basic computer skills
- Ability to manage time and labor effectively
Job Duties
- Supervise all of Bliley's part-time Receptionists including assisting with interviewing hiring and onboarding new associates
- Provide or ensure all training for Receptionists including initial training during onboarding as well as continuing education and performance management
- Approve timecards and manage time and labor
- Assist as a Receptionist when needed including maintaining integrity of front lobby including cleanliness and appropriate environment
- Greet all guests who arrive at the funeral home with warmth sensitivity and professionalism
- Orient guests to public spaces offering introductions ensuring needs are met and providing warm hand-offs to team members
- Assist guests at public and private visitations ceremonies and receptions
- Welcome guests arriving for funeral arrangements advanced planning appointments picking up death certificates or dropping off clothes or other personal effects greet walk-ins and other unexpected visitors
- Maintain active awareness of guests present in facilities at all times
- Answer incoming calls taking messages providing information and forwarding messages appropriately when necessary
- Ensure all policies and procedures for Receptionists are met appropriately
- Work closely with the Central Services manager to ensure appropriate staffing as needed
- Organize the monthly Receptionist work group
- Provide regular feedback to Receptionists including performance evaluations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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