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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $20.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K Matching
Company paid life insurance
Employee assistance program
Paid Time Off
Job Description
DOCS Dermatology Group is one of the largest dermatology practices in the United States, renowned for its extensive network and commitment to skin health. With over 200 providers operating across more than 100 locations in 10 states and representing 20 distinct practice brands, DOCS Dermatology Group has been a leader in dermatological care for over 40 years. The group is committed to delivering outstanding medical, surgical, and cosmetic dermatology services through a patient-first approach that emphasizes a friendly, convenient, and compassionate environment.
As a well-established healthcare provider, DOCS Dermatology Group combines expertise, innovation, and patient-centered care to impr... Show More
As a well-established healthcare provider, DOCS Dermatology Group combines expertise, innovation, and patient-centered care to impr... Show More
Job Requirements
- High school diploma or equivalent certificate
- 2+ years of reception experience
- prior experience with medical terminology preferred
- ability to learn related center tasks and be of assistance to management and physicians
- self-motivated to achieve the highest patient care and customer service standards
Job Qualifications
- High school diploma or equivalent certificate
- 2+ years of reception experience
- prior experience with medical terminology preferred
- ability to learn related center tasks and assist management and physicians
- self-motivated to achieve the highest patient care and customer service standards
Job Duties
- Answer multi-line phones
- greet patients and vendors
- sign patients in and out while obtaining insurance information and other necessary patient data
- enter patient data into EHR systems
- schedule patient appointments both on the phone and at checkout desks
- collect outstanding balances and copays
- provide patients with support and guidance as needed
- maintain a safe, secure and healthy work environment by establishing and following standards and procedures
- assist the Office Manager in creating the reception team’s weekly schedule
- review provider schedule to utilize override capabilities when appropriate
- address patient concerns, team concerns, and serve as a point of escalation for reception issues
- train new team members and provide coaching for existing team members
- serve as the point of contact for the DOCS billing team
- process returned statements
- develop and implement opportunities to increase efficiency
- spot check reception work and run audits
- review daily deposits and deliver cash deposits to the bank when applicable
- interview candidates
- document and file HIPAA/incident reports
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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