Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,000.00 - $45,800.00
Work Schedule
Standard Hours
Benefits
Paid holidays
Dental Insurance
Health Insurance
Volunteer time off
Paid parental leave
401(k)
caregiver leave
Disability insurance
Paid Time Off
Vision Insurance
Parental leave
Life insurance
Job Description
CenterWell Senior Primary Care, a part of Humana Inc., is dedicated to providing proactive, personalized healthcare specifically designed for seniors. As one of the nation's largest providers of senior-focused primary care, CenterWell offers a unique care model emphasizing preventive care measures such as wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. With integrated care teams including physicians, nurses, and behavioral health specialists, CenterWell ensures patients receive compassionate and comprehensive support. The organization is committed not only to physical health but also to emotional and social wellness, spending up to 50 percent more time with patients to... Show More
Job Requirements
- High school diploma or GED
- one year or more experience in healthcare or related customer service
- passion for improving patient experiences and care
- excellent customer service skills
- positive team player attitude
- ability to multitask effectively
- detail-oriented and organized
- proficiency in MS Office suite
Job Qualifications
- High school diploma or GED
- one year or more of experience working in a healthcare setting preferred but may consider candidates with a strong customer service background in retail, hospitality, or call centers
- excellent customer service and phone etiquette
- team player with a positive attitude
- ability to multitask in a fast-paced environment
- attention to detail and highly organized
- knowledge of MS Office (Word, Excel, Outlook, Access)
- value-based care model experience preferred
- knowledge of medical terminology preferred
- experience with EMR systems preferred
- bilingual in English and Spanish preferred
Job Duties
- Receive and correctly route incoming and outgoing telephone calls
- accommodate visitors promptly, courteously, and accurately
- operate a switchboard or multi-line phone and maintain long distance call logs
- take and distribute accurate messages
- greet visitors, issue visitor passes, and maintain visitor logs
- alert appropriate parties of visitor arrivals or direct visitors to appropriate offices
- respond to routine inquiries regarding location, hours, phone numbers, and email addresses
- perform basic administrative, clerical, operational, and customer support tasks
- book meeting rooms, type correspondence, organize and distribute mail, receive and send courier packages
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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