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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $35,000.00 - $50,000.00
Work Schedule
Flexible
Benefits
competitive base salary
performance-based incentives
Health Insurance
retirement plans
opportunities for professional development
career advancement
Fun and inclusive work environment
Job Description
Chad Heeter State Farm Agency is a well-established insurance agency located in Battle Creek, Michigan, with a strong presence and expanding operations including a newer office in Marshall, Michigan. Since the inception of the Battle Creek office in 2017 and the opening of the Marshall office in 2024, the agency has grown significantly, adding enthusiastic team members and establishing a vibrant workplace culture. With a combined team of 12 members across both locations, the agency prides itself on fostering an enjoyable, energetic, and positive work environment. The agency's leadership is deeply rooted in local education and business expertise, contributing to... Show More
Job Requirements
- High school diploma or equivalent
- College degree is a plus
- A positive and proactive attitude towards learning and growth
- Familiarity with social media platforms and digital communication tools
- Ability to work in a collaborative team setting
- Willingness to obtain relevant insurance licenses with training provided
Job Qualifications
- Excellent communication skills both written and verbal
- Tech-savvy with a familiarity with digital communication tools
- Customer-oriented mindset with a strong desire to exceed expectations
- Ability to adapt to a fast-paced evolving work environment
- Previous customer service experience is a plus but not required
Job Duties
- Engaging with customers through various channels including phone email and chat
- Providing friendly and efficient assistance with policy inquiries updates and claims
- Utilizing digital tools and platforms to connect with a younger demographic
- Collaborating with a dynamic team to ensure timely and effective issue resolution
- Proactively identifying opportunities to enhance customer satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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