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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $30,000.00 - $46,000.00
Work Schedule
Standard Hours
Benefits
401(k)
Free Food
free uniforms
Opportunity for advancement
Paid Time Off
Parental leave
Training and Development
Tuition Assistance
Job Description
Ross Insurance and Financial Services is a prominent insurance agency committed to delivering exceptional service and comprehensive insurance solutions to its clientele. Located in Charlotte, North Carolina, this agency has built a trusted reputation by helping individuals and families manage the risks of everyday life, recover from unexpected events, and realize their dreams. They specialize in various insurance and financial services including auto insurance, home insurance, life insurance, and retirement planning. The agency emphasizes a supportive workplace culture where employees are encouraged to grow professionally and contribute positively to customer satisfaction. As part of a larger network of independent State... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or receptionist role
- excellent verbal and written communication skills
- strong organizational skills
- ability to multitask effectively
- proficiency with basic computer applications including Microsoft Office and CRM software
- willingness to learn and engage in insurance product knowledge
Job Qualifications
- Previous experience in a receptionist or customer service role
- communication and interpersonal skills
- organizational and multitasking abilities
- comfortable with engaging in sales conversations
- basic computer skills, including Microsoft Office and CRM systems
Job Duties
- Greet customers warmly in person and over the phone, directing them to the appropriate team members
- manage appointment scheduling and office communications
- assist in handling incoming inquiries and maintaining customer records
- engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options
- provide excellent customer service and follow up on customers needs
- support the team with various administrative tasks and projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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