Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $35,000.00 - $50,000.00
Work Schedule
Flexible
Benefits
License reimbursement
Bonus based on performance
competitive salary
Flexible Schedule
Opportunity for advancement
Paid Time Off
Training and Development
Company parties
Health Insurance
Job Description
Paula Boyd - State Farm Agent is a dynamic and forward-thinking insurance agency located in Hampton, VA. Known for its commitment to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams, this agency offers a wide range of insurance and financial services including auto, home, and life insurance, as well as retirement planning. As a respected player in the insurance industry, Paula Boyd's office prides itself on providing personalized service and expert guidance to its customers. With an emphasis on community engagement and customer satisfaction, the agency fosters a modern and vibrant work... Show More
Job Requirements
- High school diploma or equivalent
- College degree is a plus
- A positive and proactive attitude towards learning and growth
- Detail oriented and able to multitask
- Ability to work in a collaborative team setting
- Willingness to obtain relevant insurance licenses with licensing costs reimbursed
Job Qualifications
- Excellent communication skills both written and verbal
- Tech-savvy with familiarity with digital communication tools
- Customer-oriented mindset with strong desire to exceed expectations
- Ability to adapt to a fast-paced and evolving work environment
- Previous customer service experience is a plus but not required
Job Duties
- Engaging with customers through various channels including phone, email, and chat
- Providing friendly and efficient assistance with policy inquiries, updates, and claims
- Utilizing digital tools and platforms to connect with a younger demographic
- Collaborating with a dynamic team to ensure timely and effective issue resolution
- Proactively identifying opportunities to enhance customer satisfaction
- Handling multiple tasks with attention to detail
- Maintaining accurate records and documentation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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